I recently visited a Chick-Fil-A restaurant and was quite surprised when I entered the dining room. Here is what I saw – in a fast food restaurant!
The dining room was warm and inviting.
Dining room is warm and inviting!
There were even fresh flowers (NOT silk!) on the tables!
Fresh flowers on the tables!
And probably the biggest surprise was when I visited the rest rooms. There was a small hallway outside of the rest room area, and it looked like something you would expect in an elegant hotel!
Elegance outside the rest rooms!
Needless to say, it was quite a pleasant surprise. At every turn, I was delighted to find something I didn’t think anyone in a fast food restaurant would want to do – or even think of.
Even the rest rooms were elegant, with granite countertops, beautiful floors, and warm paint on the walls (but you won’t be surprised to hear I didn’t take any pictures in there!)
It really made me feel good to sit there and enjoy a snack, just because of the decor alone – which I’m sure would also make me feel better if I worked there, as well.
So, what do you do to surprise and delight your customers – and employees alike?
