Category Archives: WOW Words of Wisdom

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3 Tips for Creating WOW Customer Service Through Organized Systems!

How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading

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WOW Customer Service – What’s the Right Choice?

Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading

Posted in Don't Assume!, Get rid of the Excuses, Go FIRST!, Nuances That WOW, Respect, WOW Words of Wisdom, WOWplace Tips | Tagged , , , | Leave a comment

The Nuances That Create Customer Service… or Customer Nightmares

With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading

Posted in Nuances That WOW, Principles & Guidelines, Respect, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , | Leave a comment

The Crucial Difference Between Being Accountable and Taking Ownership

Many people either consider the terms “Being  Accountable” and “Taking Ownership” interchangeable, or they forget about taking ownership altogether and focus only on holding people accountable for their actions and goals. But there are some very subtle (and highly important) differences between … Continue reading

Posted in Keep Yourself Motivated!, Nuances That WOW, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , , , , | Leave a comment

The Anatomy of the WOW

Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading

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Are Your Salespeople “Practicing” on Your Prospects?

One of the things we stress for anyone who wants to create a WOWplace is giving people the proper tools and training to succeed at the highest level in their jobs. This is true for every position throughout the company, but probably the … Continue reading

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7 Ways to Show Respect – by GOING FIRST

When it comes to respect, I have two words for you: GO FIRST We all want to be shown respect; it’s a natural human condition. However, too often when we hear about respect (or a lack thereof), it’s because someone is … Continue reading

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New Year Resolutions… Why Don’t We Just Do Them Already?!

As all of us know, many people make New Year resolutions each January 1st… and most break them by February 1st (if they last that long)! I myself have been guilty of all of the above (more than once)! I’m … Continue reading

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Great Food and a WOW Experience from Seasons 52 in Orlando

  I love a great meal… always have. But what I really enjoy is when a great meal in a fantastic restaurant is made even better because a server has the ability to create a fun experience. That’s what happened to … Continue reading

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No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking

Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading

Posted in 1-2-3's of Doing More Than Appease, Creativity & Innovation, Get rid of the Excuses, Go FIRST!, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , , , | Leave a comment