Category Archives: Go FIRST!

WOWplace people acknowledge first, smile first, speak first – encourage human interaction and respect in the workplace!

Employee Engagement Is More About Leaders Than Employees

Much of employee engagement depends upon leadership engagement; it’s a two-way street. In fact, it may be even more of a one-way street from leaders to team members than the other way around. So often when I talk to leaders … Continue reading

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Engaging Your People – Part 2 of 6

Last week, we talked about how to make the WOWplace safe for people to engage and contribute. This week’s topic focuses on Rule #2: a WOWplace is RESPECTFUL. We all work hard to be respected… and to show respect to … Continue reading

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50 Ways to WOW Your Others – Tip #49: Be the WOW in a World Full of OWs!

Tip #49: Be the WOW in a world full of OWs! Correct something that someone else has done wrong. Even if you weren’t the cause, if there’s a way you can be the solution, you will create a WOW. Things … Continue reading

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50 Ways to WOW Your Others – Tip #48: Change the Conversation

Tip #48: Change the conversation Get customers involved with helping you identify and create WOWs for them. When you ask people what will cause them to be WOWed, you can hit the mark more often than if you guess. My … Continue reading

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50 Ways to WOW Your Others – Tip #11: Go First!

Tip #11: Go First! Call someone who’s waiting for an answer from you before they call to ask you about it. Even if you don’t know the answer yet, you can call to at least let them know you haven’t … Continue reading

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WOW Customer Service – What’s the Right Choice?

Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading

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7 Ways to Show Respect – by GOING FIRST

When it comes to respect, I have two words for you: GO FIRST We all want to be shown respect; it’s a natural human condition. However, too often when we hear about respect (or a lack thereof), it’s because someone is … Continue reading

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Great Food and a WOW Experience from Seasons 52 in Orlando

  I love a great meal… always have. But what I really enjoy is when a great meal in a fantastic restaurant is made even better because a server has the ability to create a fun experience. That’s what happened to … Continue reading

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Teens Helping Teens in the True Holiday Spirit

It’s easy to forget just how caring people can be – and how a small group of individuals can make a difference for others. Well, I’d like to share a story of how a small group of teen students came … Continue reading

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No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking

Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading

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