Category Archives: Rule #3: A WOWplace is Human… Not Humanoid!

WOWplace people always remember that we’re dealing with humans, with human feelings and emotions… and we do not want to check our humanity at the door to the workplace.

Never Under-Estimate the Power of Compassion and Humanity

My Marketing Director, Cindi’s, story below reminds us that, even if we can’t grant another person’s request, we can still behave in a kind and compassionate manner when doing our jobs, and remember that we’re all human and that sometimes a … Continue reading

Posted in Communication, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , , , , | Leave a comment

Great Tips for Supervisors – or Anyone!

I recently found a great article containing many valuable tips for supervisors and managers (but applicable to anyone) from the Purdue University EAP (Employee Assistance Program). Included are tips for identifying, assisting and supporting troubled and/or grieving employees; evaluating employee performance; and … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , , , | 1 Comment

Be WOW – Be Happy

According to author Frank Clayton, when attempting to be happier, most people are putting their efforts in the wrong place. In his article at the following link, he points out the science between happiness and success, shrewdly recognizing that “We … Continue reading

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Peer vs. Manager Recognition

There are many ways to make a workplace rewarding, but it cannot be all about the paycheck. In fact, if we don’t want our employees to be “all about the paycheck,” then our reward systems can’t be all about that … Continue reading

Posted in Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #5: A WOWplace is Rewarding | Tagged , , , , , | 2 Comments

Johnny the Bagger Shows Us How to Create WOW Experiences

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

Is Your Phone Greeting a “WOW!”?

I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there.  But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading

Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , , , , | 2 Comments

The Impact of Our Words

Your words can do a lot of good – or a lot of harm… choose them well.

Posted in Communication, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

Hiring and Retaining Your A-Team

A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization.  The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading

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WOWs Can Happen When We Give Them A Chance

I came across this video of an autistic basketball player that just wowed me.  It’s really amazing how it shows us that: We can never assume we know what’s going to happen We should never assume the extent (or limitations) … Continue reading

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What is your WOW?

What WOW “thing” are you known for? What would you like to be known for?  To make a difference in the lives of those around you, consistently (not just occasionally) do something special that creates WOWs for others. Think about … Continue reading

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