Category Archives: Don’t Assume!

WOWplace people eliminate the habit of making assumptions, especially negative ones!

Is a Lack of Proactive Thinking Hurting Your Business?

A man calls a golf course to add one more player to a foursome scheduled for 8:12 a.m., asking if he can just add a 5th to the group, or does he need to break them up into two groups. … Continue reading

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50 Ways to WOW Your Others – Tip #36: Institute Motivational Meeting Openers and Closers

Tip #36: Institute motivational meeting openers and closers. Open and/or close every meeting with something positive shared by an attendee. Set a new tone for your meetings with one or two minutes of positive sharing. So many meetings begin with … Continue reading

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WOW Customer Service – What’s the Right Choice?

Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading

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The Anatomy of the WOW

Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading

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Teens Helping Teens in the True Holiday Spirit

It’s easy to forget just how caring people can be – and how a small group of individuals can make a difference for others. Well, I’d like to share a story of how a small group of teen students came … Continue reading

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The Nuances of Customer Service Bring You From Very Good to WOW!

My family just got back from a short “stay-cation” (where we took a few days off, visited popular local attractions, dined out and stayed at a local resort here in the Orlando area). The resort was very good, but a few … Continue reading

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Want to give WOW Service? Don’t Make Customers Work for It!

I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading

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Organizational Justice and Its Role in Motivating Associates

Having a problem motivating your associates and co-workers to do what needs to be done? Or to ask for clarification on tasks, rather than guessing or assuming they know what you want… and then doing it wrong? In order to … Continue reading

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5 Things Leaders Need to Know That Your People Won’t Tell You

Being an inspiring leader is all about building and nurturing strong relationships. But what you don’t know CAN hurt you. And often, the higher you go as a leader, the less likely you are to hear the “hard truths” from … Continue reading

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Talent + New Creative Ideas = WOW

Many artists WOW us with their talent, but this incredible example of extreme talent, combined with the creativity of working with a medium most would never even conceive is possible, is a perfect example of why this artist WOWs us. Remember, … Continue reading

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