Category Archives: Don’t Assume!

WOWplace people eliminate the habit of making assumptions, especially negative ones!

Are You Missing Opportunities to WOW?

My husband Bruce recently had to paint our new fence. So, he borrowed a friend’s paint sprayer, went to the DIY hardware store to buy paint, then tried to pour the paint into the narrow opening for the sprayer… getting paint … Continue reading

Posted in Creativity & Innovation, Don't Assume!, Go FIRST!, Nuances That WOW, WOWplace Tips | Tagged , , , , , | 2 Comments

Better Customer Service Requires “Better” Customers!

With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading

Posted in Don't Assume!, Respect, Setting the Stage, Values, WOWplace Tips | Tagged , , , , , , , , | 1 Comment

Customer Service Should Be AT Your Fingertips… not ON Them!

I have to warn you that this post might gross you out a little… but it really shows how we take customer service, and the “assumed knowledge” of employees for granted.  We all assume that people receive a base level of … Continue reading

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WOWs Can Happen When We Give Them A Chance

I came across this video of an autistic basketball player that just wowed me.  It’s really amazing how it shows us that: We can never assume we know what’s going to happen We should never assume the extent (or limitations) … Continue reading

Posted in Be Human... Not Humanoid!, Don't Assume!, Get rid of the Excuses, WOW Words of Wisdom | Tagged , , , , , | Leave a comment

“WOW” Customers – Don’t Assume!

I once ordered 1,000 business cards, requesting lamination on only one side because I like writing notes on the backs of business cards (don’t you?) – and you can’t write on a laminated card. The company from whom I ordered … Continue reading

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Don’t Assume – Clarity Saves Time!

How much time is wasted by assuming that others have the same understanding we do?  I recently had a conversation with a young college student who wanted to change cell phone plans, but she first had to switch her friend … Continue reading

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WOW Contributions

Did you hear about the parishoner who anonymously donated a $30,000 winning lottery ticket via the collection plate of a struggling church in Baltimore?  WOW – what a generous thing to do… and to do it anonymously besides makes it … Continue reading

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What If I Try… And Fail?

Have you ever let the question, “What if I try, and fail?” stop you from attempting (or completing) a goal?  Instead of letting this question stop you, ask yourself instead, “What if I never try at all?” A young woman … Continue reading

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The Bus Driver

How much time and energy are wasted trying to address issues that don’t exist… simply because we assumed? Continue reading

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