Category Archives: Get rid of the Excuses

WOWplace people get rid of the excuses holding them back and do the extraordinary, despite every reason not to do so.

Is a Lack of Proactive Thinking Hurting Your Business?

A man calls a golf course to add one more player to a foursome scheduled for 8:12 a.m., asking if he can just add a 5th to the group, or does he need to break them up into two groups. … Continue reading

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50 Ways to WOW Your Others – Tip #50: Creativity Rules!

Tip #50: Creativity rules! Whatever you do, add a dash of creativity and your own unique personality to it! Everything is enhanced when you take a couple of extra minutes to do it in a unique and creative way! Put … Continue reading

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50 Ways to WOW Your Others – Tip #49: Be the WOW in a World Full of OWs!

Tip #49: Be the WOW in a world full of OWs! Correct something that someone else has done wrong. Even if you weren’t the cause, if there’s a way you can be the solution, you will create a WOW. Things … Continue reading

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50 Ways to WOW Your Others – Tip #48: Change the Conversation

Tip #48: Change the conversation Get customers involved with helping you identify and create WOWs for them. When you ask people what will cause them to be WOWed, you can hit the mark more often than if you guess. My … Continue reading

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WOW Customer Service – What’s the Right Choice?

Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading

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5 WOW Ideas to Brighten Your Workplace All Year Round!

With the holiday season behind us (when it’s easy to find fun ideas to tie in our brand and efforts with the beauty of the season), we must continue to look for FUN ideas we can use to brighten our workplaces ALL year round. … Continue reading

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New Year Resolutions… Why Don’t We Just Do Them Already?!

As all of us know, many people make New Year resolutions each January 1st… and most break them by February 1st (if they last that long)! I myself have been guilty of all of the above (more than once)! I’m … Continue reading

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Walgreens Pharmacy’s Proactive Customer Service is a WOW

Customer Service is all about making our customers’ lives better… and one way to WOW them is to be proactive in our quest to serve them at the highest levels. Take, for example, the following simple nuance of customer service often overlooked by many … Continue reading

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Great Food and a WOW Experience from Seasons 52 in Orlando

  I love a great meal… always have. But what I really enjoy is when a great meal in a fantastic restaurant is made even better because a server has the ability to create a fun experience. That’s what happened to … Continue reading

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Teens Helping Teens in the True Holiday Spirit

It’s easy to forget just how caring people can be – and how a small group of individuals can make a difference for others. Well, I’d like to share a story of how a small group of teen students came … Continue reading

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