Category Archives: Get rid of the Excuses

WOWplace people get rid of the excuses holding them back and do the extraordinary, despite every reason not to do so.

No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking

Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading

Posted in 1-2-3's of Doing More Than Appease, Creativity & Innovation, Get rid of the Excuses, Go FIRST!, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , , , | Leave a comment

Homeless Shelter Cafeteria is Turned Into a 5-Star Restaurant!

WOW… take a look at what happened when, through donations of time, talent and a relatively small amount of money, the cafeteria in this homeless shelter was turned into a 5-star restaurant! (If you’re viewing this post in an e-mail … Continue reading

Posted in Creativity & Innovation, Get rid of the Excuses, Go FIRST!, Respect, WOWplace Tips | Tagged , , , , , | Leave a comment

Want to give WOW Service? Don’t Make Customers Work for It!

I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading

Posted in Don't Assume!, Get rid of the Excuses, Go FIRST!, Nuances That WOW, WOWplace Tips | Tagged , , , , , , | Leave a comment

To Serve Clients Properly, Sometimes You Have to Rock the Boat

Administrative Professionals and other service-based representatives are taught to always “smooth things over” and make problems go away.  They are the problem-solvers, the ones to whom responsibility often falls for getting things done, especially in the face of obstacles. However, … Continue reading

Posted in Creativity & Innovation, Get rid of the Excuses, Go FIRST!, Risk-Taking, WOWplace Tips | Tagged , , , , , , | Leave a comment

Talent + Creativity + Action = WOW!

This post expands on my recent post about not slamming down potentially useable, patentable, creative ideas just because… “No one else has ever done it” or “Someone else has probably done it” or “I’ve never done that before.” The reason I … Continue reading

Posted in Creativity & Innovation, Get rid of the Excuses, Keep Yourself Motivated!, Risk-Taking, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , , | Leave a comment

Talent + New Creative Ideas = WOW

Many artists WOW us with their talent, but this incredible example of extreme talent, combined with the creativity of working with a medium most would never even conceive is possible, is a perfect example of why this artist WOWs us. Remember, … Continue reading

Posted in Creativity & Innovation, Don't Assume!, Get rid of the Excuses, WOW Words of Wisdom | Tagged , , , , , | 2 Comments

Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around

The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading

Posted in Get rid of the Excuses, Nuances That WOW, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , | Leave a comment

Johnny the Bagger Shows Us How to Create WOW Experiences

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading

Posted in Be Human... Not Humanoid!, Creativity & Innovation, Get rid of the Excuses, Risk-Taking, Values, WOWplace Tips | Tagged , , , , , | Leave a comment

The American Dream is Alive and WOW!

Given the economic climate in recent years, it’s tempting to give in to the belief that it is next to impossible to achieve the American Dream. Therefore, it’s doubly heart-warming to see its recent realization in a true rags-to-riches story! In … Continue reading

Posted in Creativity & Innovation, Get rid of the Excuses, Keep Yourself Motivated!, Risk-Taking, WOWplace Tips | Tagged , , , , | Leave a comment

A Real WOW from WestJet

OK, this is probably one of my favorite WOWs – EVER!  Enjoy…

Posted in Creativity & Innovation, Get rid of the Excuses, WOWplace Tips | Tagged , , , , , | Leave a comment