IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: The WOWplace Rules
Adjusting Your Leadership Behaviors? Go Slow… Be Subtle
If you want to adjust your leadership style and connect better with your team, take a lesson from this executive’s experience and: Go slowly if you want to change some of your behaviors Be subtle and specific when offering praise, … Continue reading
Engaging Your People – Part 3 of 6
In the previous article of this series, we talked about how to make the WOWplace respectful. This week’s topic focuses on Rule #3: a WOWplace is HUMAN… not HUMANOID. What I mean by this is that we all have feelings that … Continue reading
Engaging Your People – Part 2 of 6
Last week, we talked about how to make the WOWplace safe for people to engage and contribute. This week’s topic focuses on Rule #2: a WOWplace is RESPECTFUL. We all work hard to be respected… and to show respect to … Continue reading
50 Ways to WOW Your Others – Tip #50: Creativity Rules!
Tip #50: Creativity rules! Whatever you do, add a dash of creativity and your own unique personality to it! Everything is enhanced when you take a couple of extra minutes to do it in a unique and creative way! Put … Continue reading
50 Ways to WOW Your Others – Tip #49: Be the WOW in a World Full of OWs!
Tip #49: Be the WOW in a world full of OWs! Correct something that someone else has done wrong. Even if you weren’t the cause, if there’s a way you can be the solution, you will create a WOW. Things … Continue reading
50 Ways to WOW Your Others – Tip #48: Change the Conversation
Tip #48: Change the conversation Get customers involved with helping you identify and create WOWs for them. When you ask people what will cause them to be WOWed, you can hit the mark more often than if you guess. My … Continue reading
Posted in Communication, Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged communication, creating wow experiences, customer servce, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #47: Proudly Proclaim Your Mission, Vision and Values
Tip #47: Proudly proclaim your mission, vision and values Post them as your promise to all who come in contact with you. Tell people you care enough to have one… and then post it to remind them of how committed … Continue reading
50 Ways to WOW Your Others – Tip #46: Be Sure Everything You Do is of the Highest Possible Quality.
Tip #46: Be sure everything you do is of the highest possible quality. Extreme competence WOWs us, no matter where it occurs. It doesn’t matter what we’re talking about… if you do it, extremely well, it creates a WOW! Whether you’re talking … Continue reading
50 Ways to WOW Your Others – Tip #45: Be the Opposite
Tip #45: Be the opposite If no one else is doing something, you do it; if everyone is doing it, you do something else. Don’t let excuses hold you back! Not to pick on the construction industry, but almost every … Continue reading
Posted in Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged creating wow experiences, Employee engagement, exceptional customer service, exceptional service, innovation, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #44: “I’m so happy to see you/hear from you!”
Tip #44: “I’m so happy to see you/hear from you!” Enthusiastically and cheerfully greet everyone – in person and on the phone. Make them feel special and welcome! One of the greatest compliments I’ve received (from many people) is that I … Continue reading
