Category Archives: Values

WOWplace people always act according to their values – not according to their mood.

50 Ways to WOW Your Others – Tip #40: Recognize and Praise Someone’s Skills, Knowledge or Accomplishment

Tip #40: Recognize and praise someone’s skills, knowledge or accomplishment Be as specific as possible. Generic praise is nice, but specific accolades are much more meaningful. Studies show that peer praise is often more meaningful than praise from leaders; however, this … Continue reading

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3 Tips for Creating WOW Customer Service Through Organized Systems!

How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading

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Gratitude Begins in the Home (Office)

As we gather around the dinner table at this time of Thanksgiving, it is customary for family members to take turns describing what we’re most grateful for. We thank friends and loved ones for their love and support throughout the year. … Continue reading

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Never Under-Estimate the Power of Compassion and Humanity

My Marketing Director, Cindi’s, story below reminds us that, even if we can’t grant another person’s request, we can still behave in a kind and compassionate manner when doing our jobs, and remember that we’re all human and that sometimes a … Continue reading

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What are the subtle signs that someone respects (or disrespects) you? (One-question survey)

Since so much of creating the WOWplace involves the nuances of communication between leaders and their people, as well as communications among peers at every level, I wanted to ask a question about the subtle signs of respect and disrespect that often … Continue reading

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Harsh Words Have Lasting Impact… So Do Positive Ones

Whether we’re in a business environment, a community arena, or in our own families, harsh words have a lasting impact on everyone who receives them. Just remember this: Feedback can be given in positive, constructive ways. Mistakes will be made. Don’t … Continue reading

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Create a WOW For Love

We can create WOWs in so many ways in our personal and professional lives. What would you do for love? Not just passionate love, but for love of your fellow man? Take a look at what one woman’s girlfriends all … Continue reading

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Johnny the Bagger Shows Us How to Create WOW Experiences

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading

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The WOW is Not Always in the Answer, But in the Promise

I once had a problem with my bank account and called the bank’s Customer Service department to find out what had happened.  The representative didn’t know, but offered to check on it and call me back with an answer within … Continue reading

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Is Your Phone Greeting a “WOW!”?

I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there.  But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading

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