50 Ways to WOW Your Others – Tip #46: Be Sure Everything You Do is of the Highest Possible Quality.

Tip #46: Be sure everything you do is of the highest possible quality.

50 Ways to WOW, creating WOW leadership and customer service

Extreme competence WOWs us, no matter where it occurs.

It doesn’t matter what we’re talking about… if you do it, extremely well, it creates a WOW!

Whether you’re talking about art, music, speaking, construction, product development – or cat painting! (above)… extreme competence in our field can’t help but WOW others.

Think about it: what do we share and help go viral on the Internet – extreme examples of competence and expertise. Think of the incredible photography of the surfer who takes pictures from underneath the waves, the 3-D Chalk Art on sidewalks, magic acts on YouTube, singers with fantastic voices… all are demonstrating extreme competence in their fields.

So practice, learn and educate yourself. Make sure that if you make a mistake once, you do something about it to avoid it in the future.

One step at a time, you will become an expert in your field – and no one will be able to compete with the exceptional quality of your knowledge and work.

 

Remember, you can also:

Please leave your tips and suggestions for being EXTREMELY competent in your field.

 

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50 Ways to WOW Your Others – Tip #45: Be the Opposite

Tip #45: Be the opposite

50 Ways to WOW, creating WOW leadership and customer service

If no one else is doing something, you do it; if everyone is doing it, you do something else.

Don’t let excuses hold you back!

Not to pick on the construction industry, but almost every contractor I’ve ever hired has demonstrated the same not-so-great qualities: they’re habitually late; they don’t pay attention to what you say – you have to watch them like a hawk to ensure they do things as you want them done; they’re extremely messy when they work – and most don’t clean up after they leave… (what’s up with that???) You come into someone’s home and make a mess – and think that’s OK because they all do it?

My husband and I got a humongous WOW one time when a contractor did the opposite: he arrived right on time to install a tile floor in our bathroom. He also worked quickly and quietly, his work was stellar, and when he left, he vacuumed our new tile floor and wiped down the sinks and commode to get rid of the dust he’d created. He even swept our garage floor to remove the dust out there where he had cut the tiles!

WOW!!

 

Remember, you can also:

Please leave your tips and suggestions for being the opposite and standing out from the pack.

 

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50 Ways to WOW Your Others – Tip #44: “I’m so happy to see you/hear from you!”

Tip #44: “I’m so happy to see you/hear from you!”

50 Ways to WOW, creating WOW leadership and customer service

Enthusiastically and cheerfully greet everyone – in person and on the phone.

Make them feel special and welcome!

One of the greatest compliments I’ve received (from many people) is that I always greet them as if I’m really happy to see them or hear from them. I get excited and let it show, I use their name, I’ll throw in a little personal comment if I have one.

Sometimes I even joke around now that we have Caller ID (a few times some of my mastermind members have called and I’ve answered the phone as if they’ve called their own office. So, if my friend Susie Jones calls, I’ll answer: “Good afternoon, Susie Jones’ office – how may I help you?” It makes them pause for a second, and then they get the biggest kick out of that!

On the other hand, every time I call my doctor’s office, the people I joke around with all the time in person are so dead and unresponsive on the phone that I actually had to ask a couple of times: “Do you remember me?”

So surprise and delight people with your greetings – and let them know you’re glad to hear from them!

 

Remember, you can also:

Please leave your tips and suggestions for showing someone you’re glad to see or hear from them.

 

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50 Ways to WOW Your Others – Tip #43: Share the App Love

Tip #43: Share the App Love

50 Ways to WOW, creating WOW leadership and customer service

Share a great app (or a bunch of great apps) with others.

Share an app that will help someone save time, money or effort… or is just the coolest thing.

My husband and his friends have discovered a great app called “Gas Buddy” that tells all the prices of the local gas stations so you can see which one has the best price at any given time.

He also got a golf app that lets you put in the course you’re playing and receive all kinds of statistics, such as how many yards there are from your current position to the green; it keeps track of your score; and analyzes it… he loves it!

You may know of great coupon apps and all kinds of other apps.

When you hear of someone who has a hobby, interest or need, there’s probably an app for that!  Share it if you know of one.

 

Remember, you can also:

Please leave your tips and suggestions for sharing a great app with someone.

 

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50 Ways to WOW Your Others – Tip #42: Create a “Brag Board”

Tip #42: Create a “Brag Board”

50 Ways to WOW, creating WOW leadership and customer service

Put up a bulletin board to allow associates to “brag” on family, friends and co-workers.

Encourage items that help co-workers get to know each other better, as well as giving a shout-out to a co-worker in a public forum.

Encourage people to post “artwork” from their children, “thank you” notes and posters to each other, and more.

Be sure to focus on items that help co-workers get to know each other a little better. Set a limit on the number of items that can be contributed by one person at one time. But, don’t get upset if some use it more than others.

This is also a great way to let people get to know each other better, and it’s good for conversation-starters, networking/icebreaker games (Guess whose baby picture this is, or whose child or pet, etc.)… it helps people know and share backgrounds (photos of native country), hobbies, movies, books, vacations and other interests!

Be sure leaders participate as well. This will make them more human and relatable, and it will allow all team members to feel that their leaders really feel part of the team – not separate from it.

 

Remember, you can also:

Please leave your tips and suggestions for creating a public forum for people to learn more about each other, and give public “shout-outs” to each other for helping foster a culture of teamwork and success.

 

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50 Ways to WOW Your Others – Tip #41: Get In With the People

Tip #41: Get in with the people.

50 Ways to WOW, creating WOW leadership and customer service

Get leaders on the front lines occasionally.

This helps keep them connected to the people performing customer-facing jobs every day.

Allow leaders to find out what it’s like to walk in the shoes of the people they lead. It keeps them in touch with the issues of doing so, as well as keeping them in touch with customers and their needs and requests. It also gives front-line employees an opportunity to talk directly with their leaders.

The popular TV show “Undercover Boss” is a huge success, partly because it gives leaders a chance to see what it’s like on the front lines… and partly because it gives workers a chance to talk to leaders they never get to even see otherwise.

 

Remember, you can also:

Please leave your tips and suggestions for getting right in there with the people and experiencing what they experience first-hand.

 

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50 Ways to WOW Your Others – Tip #40: Recognize and Praise Someone’s Skills, Knowledge or Accomplishment

Tip #40: Recognize and praise someone’s skills, knowledge or accomplishment

50 Ways to WOW, creating WOW leadership and customer service

Be as specific as possible.

Generic praise is nice, but specific accolades are much more meaningful.

Studies show that peer praise is often more meaningful than praise from leaders; however, this is usually only because the leader doesn’t always know exactly what the person did to deserve the praise. The leader may get a script at an award ceremony or similar event and recite the nice words on the paper, but they don’t mean as much to the employee as they would if their words were not delivered solely at this type of event.

That is why unexpected, specific praise about a particular activity (at the time that it happens, rather than at a big formal event) is a huge WOW!

It means that the associate’s work and activities were truly noticed and known by the leader and the associate knows the executive means it from the heart… not just from the script.

 

Remember, you can also:

Please leave your tips and suggestions for recognizing and praising someone’s skills, knowledge or performance.

 

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50 Ways to WOW Your Others – Tip #39: “Can we do lunch?”

Tip #39: “Can we do lunch?”

50 Ways to WOW, creating WOW leadership and customer service

Invite someone you don’t know (or don’t know well) to lunch.

This promotes teamwork and a sense of belonging, as well as making executives and team leaders more human and relatable.

One factor that connects employees most to a workplace is a sense of belonging. They want to feel as though they “fit” in with the rest of the group.

People won’t know if they fit if they don’t know each other; inviting someone you don’t know (or don’t know well) to lunch helps overcome this obstacle to teamwork and camaraderie and helps people feel that sense of belonging.

This is especially true if team leaders invites their team members to lunch… it shows that leaders are human and relatable, and binds team members to them.

 

Remember, you can also:

Please leave your tips and suggestions for getting to know others by taking them to lunch and learning about them.

 

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50 Ways to WOW Your Others – Tip #38: Make Something Better, Easier, Faster

Tip #38: Make something better, easier, faster.

50 Ways to WOW, creating WOW leadership and customer service

Improve a process everyone struggles with; share the improvement.

Find a way to fix a common problem and share it!

Many people struggle with inefficient and/or confusing processes in the office. If you’re struggling with a particular process, you can bet that someone else is probably struggling with it, too. So, find a way to make it easier to deal with for yourself – and then share that knowledge.

At one of my daughter’s jobs, she had to work with a process that was very confusing. So, she created a PowerPoint presentation for herself to simplify the instructions and remind herself of the steps that needed to be taken – and in which order – to get the job done.

When someone saw her using that presentation, they asked if she could share it with them and teach them that new process. Soon, more people heard about it; management eventually asked her to present it to the whole department

What a WOW for everyone there!

 

Remember, you can also:

Please leave your tips and suggestions for making something better, easier and/or faster.

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50 Ways to WOW Your Others – Tip #37: Decorate Someone’s Desk, Cubicle or Office

Tip #37: Decorate someone’s desk, cubicle or office.

50 Ways to WOW, creating WOW leadership and customer service

Do it up right on their birthday, anniversary, graduation, or other big life events.

What a WOW it would be to come in and find your work area festooned with balloons, streamers, signs and cards!

It’s always nice when people wish you a happy birthday, offer congratulations and even give you a group card.

But it’s a real WOW when they come into their workspace and find banners, streamers, balloons, and other items (signed cards and notes, too!) from their co-workers to really celebrate with them and do it up right!

 

Remember, you can also:

Please leave your tips and suggestions for decorating a co-worker’s workspace.

 

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