Tag Archives: Be human

5 Things Leaders Need to Know That Your People Won’t Tell You

Being an inspiring leader is all about building and nurturing strong relationships. But what you don’t know CAN hurt you. And often, the higher you go as a leader, the less likely you are to hear the “hard truths” from … Continue reading

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Never Under-Estimate the Power of Compassion and Humanity

My Marketing Director, Cindi’s, story below reminds us that, even if we can’t grant another person’s request, we can still behave in a kind and compassionate manner when doing our jobs, and remember that we’re all human and that sometimes a … Continue reading

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Great Tips for Supervisors – or Anyone!

I recently found a great article containing many valuable tips for supervisors and managers (but applicable to anyone) from the Purdue University EAP (Employee Assistance Program). Included are tips for identifying, assisting and supporting troubled and/or grieving employees; evaluating employee performance; and … Continue reading

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Harsh Words Have Lasting Impact… So Do Positive Ones

Whether we’re in a business environment, a community arena, or in our own families, harsh words have a lasting impact on everyone who receives them. Just remember this: Feedback can be given in positive, constructive ways. Mistakes will be made. Don’t … Continue reading

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Be WOW – Be Happy

According to author Frank Clayton, when attempting to be happier, most people are putting their efforts in the wrong place. In his article at the following link, he points out the science between happiness and success, shrewdly recognizing that “We … Continue reading

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Create a WOW For Love

We can create WOWs in so many ways in our personal and professional lives. What would you do for love? Not just passionate love, but for love of your fellow man? Take a look at what one woman’s girlfriends all … Continue reading

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Johnny the Bagger Shows Us How to Create WOW Experiences

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading

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The Impact of Our Words

Your words can do a lot of good – or a lot of harm… choose them well.

Posted in 1-2-3's of Doing More Than Appease, Be Human... Not Humanoid!, Creativity & Innovation | Tagged , , , , , | Leave a comment

Better Customer Service Requires “Better” Customers!

With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading

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Does Your Body Language Say, “I Respect You?”

If you have ever watched the TV comedy, “Everybody Loves Raymond,” you know that Raymond’s wife, Debra, loves to call him an “Idiot” whenever he does something dumb.  Sometimes, his actions are SO dumb that she even rolls her eyes. … Continue reading

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