Tag Archives: customer servce

50 Ways to WOW Your Others – Tip #48: Change the Conversation

Tip #48: Change the conversation Get customers involved with helping you identify and create WOWs for them. When you ask people what will cause them to be WOWed, you can hit the mark more often than if you guess. My … Continue reading

Posted in Communication, Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , , , | Leave a comment

3 Tips for Creating WOW Customer Service Through Organized Systems!

How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful | Tagged , , , , , | Leave a comment

Higher Engagement = Consistency = Better Customer Service

My good friend and fellow speaker, Bruce Wilkinson, speaks about the fact that there are two locations of the same fast-food franchise near his home. He consistently goes to one location, while avoiding the other. Why? They both serve the … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #5: A WOWplace is Rewarding | Tagged , , , , , , | Leave a comment