Tag Archives: exceptional customer service

50 Ways to WOW Your Others – Tip #31: “I’ll Take Care of That for You!”

Tip #31: “I’ll take care of that for you!”    Offer to run an errand or do a chore for someone else. Give them the gift of “time!” How often do we all get tired of seemingly having to take … Continue reading

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50 Ways to WOW Your Others – Tip #30: Wrap Up a Little Tchotchke Every Day for a Week and Leave it on a Co-Worker’s Desk

Tip #30: Wrap up a little tchotchke every day for a week and leave it on a co-worker’s desk. Inexpensive, fun, cute little items are great to receive – even more fun on consecutive days. Candles, stuffed toys, candies and mints … Continue reading

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50 Ways to WOW Your Others – Tip #25: Do the “Impossible”

Tip #25: Do the “impossible” Do something everyone said couldn’t be done. Learning the difference between difficult and truly impossible, then doing the difficult, creates big WOWs! Obviously we can’t do the literally impossible. But what people say is impossible, … Continue reading

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50 Ways to WOW Your Others – Tip #23: Walk Your Talk

Tip #23: Walk your talk When you profess something, follow through. It’s sad that this even has to be on the list, but so many people don’t walk their talk nowadays that it’s a real WOW when you find someone … Continue reading

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50 Ways to WOW Your Others – Tip #19: Show you care about people’s feelings – not just their job performance

Tip #19: Show you care about people’s feelings – not just their job performance Have a gift sent to someone who’s having a tough day. Have the gift sent that day… or bring it back with you from lunch and put it … Continue reading

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50 Ways to WOW Your Others – Tip #6: You Don’t Need to Discuss Much

Tip #6: You Don’t Need to Discuss Much Hold back a biting comment or excessive criticism. If it doesn’t need to be said, refrain from saying anything else to make it worse. If someone has made a mistake, they are … Continue reading

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50 Ways to WOW Your Others – Tip #1: Slip Out the Back, Jack

Lots of people enjoy getting quick tips they can read and instantly implement. Since, my webinar and podcast “50 Ways to WOW Your Others!” is so popular, I’m posting the tips here on my blog. Subscribe to this blog (if … Continue reading

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WOW Customer Service – What’s the Right Choice?

Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading

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The Crucial Difference Between Being Accountable and Taking Ownership

Many people either consider the terms “Being  Accountable” and “Taking Ownership” interchangeable, or they forget about taking ownership altogether and focus only on holding people accountable for their actions and goals. But there are some very subtle (and highly important) differences between … Continue reading

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The Anatomy of the WOW

Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading

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