Tag Archives: exceptional service

50 Ways to WOW Your Others – Tip #45: Be the Opposite

Tip #45: Be the opposite If no one else is doing something, you do it; if everyone is doing it, you do something else. Don’t let excuses hold you back! Not to pick on the construction industry, but almost every … Continue reading

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50 Ways to WOW Your Others – Tip #42: Create a “Brag Board”

Tip #42: Create a “Brag Board” Put up a bulletin board to allow associates to “brag” on family, friends and co-workers. Encourage items that help co-workers get to know each other better, as well as giving a shout-out to a … Continue reading

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50 Ways to WOW Your Others – Tip #21: Listen Now, Act Later

Tip #21: Listen now, act later Make note of something someone wants and give it to them when they least expect it. The WOW is not only that you listened to them, but that you remembered it later and did … Continue reading

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50 Wys to WOW Your Others – Tip #16: Say Something Immediately

Tip #16: Say Something Immediately Don’t wait until later… “later” never comes! Don’t let the opportunity go by. We’ve all done it many times, I’m sure. We see or hear of someone doing something really good, and say to ourselves, … Continue reading

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50 Ways to WOW Your Others – Tip #15: Do Something Unexpected for a Co-Worker or Group Member

Tip #15: Do Something Unexpected for a Co-Worker or Group Member Pay attention to what they need or are going through – and do something as a group. Get your company, organization, church or other group together for special projects. … Continue reading

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50 Ways to WOW Your Others – Tip #12: Give Someone a Surprise Gift (Part I)

Tip #12: Give Someone a Surprise Gift (Part I) Give them something they wouldn’t buy for themselves. Find out what someone would really want – and give it to them. If you want to be sure they use it for … Continue reading

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3 Tips for Creating WOW Customer Service Through Organized Systems!

How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading

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The Nuances That Create Customer Service… or Customer Nightmares

With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading

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The Anatomy of the WOW

Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading

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Gratitude Begins in the Home (Office)

As we gather around the dinner table at this time of Thanksgiving, it is customary for family members to take turns describing what we’re most grateful for. We thank friends and loved ones for their love and support throughout the year. … Continue reading

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