Tag Archives: WOW service

3 Tips for Creating WOW Customer Service Through Organized Systems!

How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading

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The Nuances That Create Customer Service… or Customer Nightmares

With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading

Posted in Nuances That WOW, Principles & Guidelines, Respect, WOW Words of Wisdom, WOWplace Tips | Tagged , , , , , | Leave a comment

Homeless Shelter Cafeteria is Turned Into a 5-Star Restaurant!

WOW… take a look at what happened when, through donations of time, talent and a relatively small amount of money, the cafeteria in this homeless shelter was turned into a 5-star restaurant! (If you’re viewing this post in an e-mail … Continue reading

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Higher Engagement = Consistency = Better Customer Service

My good friend and fellow speaker, Bruce Wilkinson, speaks about the fact that there are two locations of the same fast-food franchise near his home. He consistently goes to one location, while avoiding the other. Why? They both serve the … Continue reading

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Never Under-Estimate the Power of Compassion and Humanity

My Marketing Director, Cindi’s, story below reminds us that, even if we can’t grant another person’s request, we can still behave in a kind and compassionate manner when doing our jobs, and remember that we’re all human and that sometimes a … Continue reading

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If You Want to WOW Customers, Change the Conversation

My husband Bruce and I once visited a Toyota dealership to buy a car. The salesman greeted us and immediately brought us to a glass case containing five trophies. They were President’s awards given only to dealerships where all salespeople … Continue reading

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Are You Missing Opportunities to WOW?

My husband Bruce recently had to paint our new fence. So, he borrowed a friend’s paint sprayer, went to the DIY hardware store to buy paint, then tried to pour the paint into the narrow opening for the sprayer… getting paint … Continue reading

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Johnny the Bagger Shows Us How to Create WOW Experiences

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading

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Is Your Customer Service “Nice” or is it “WOW”?

Once again, the nuances of customer service were completely missed by a store that was trying to offer something nice to their customers, but missed the mark due to a tiny detail that would have made a huge difference and … Continue reading

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Is Your Phone Greeting a “WOW!”?

I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there.  But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading

Posted in Be Human... Not Humanoid!, Nuances That WOW, Respect, Values, WOWplace Tips | Tagged , , , , , , | 2 Comments