Is Your Time Clock a Time Bomb?

Time Clock... or Time Bomb?

Creating WOWs involves every aspect of communication with customers – and especially with employees.  In fact, one idea recently offered by an attendee at one of my programs dealt with communications at the time clock… the first formal communication location for hourly employees when they arrive, as well as the last before they leave.

What do these employees see (and feel) when they “visit” the time clock? Are they inspired to connect more with customers and do more for the organization – or are they de-motivated by being lectured (or even “yelled at”) with notices, notes and warnings placed there so they don’t miss them?

One organization decided to take down all the “notices” from the time clock, opting to put only inspiring messages there from that point forward.  Fun sayings, inspiring quotes, and other positive messages are the only ones now posted at this location.  Management finds other ways to communicate formal messages to employees.

In fact, all employees, not just those who are paid on an hourly basis, are constantly bombarded with messages – in the break room, on bulletin boards, in hallways…

What messages are you sending? Take a look at every point of communication with every employees and be sure that the message they’re receiving is really the one you intend to send.  If not, change them – inspire them at every turn, remind them of the difference they make and the WOWs they can create for customers and for each other.

Do this consistently and you’ll definitely help turn your workplace into a WOWplace!