A Players Hire & Refer Other A Players!
A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization. The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will then hire more people who “play” at a higher level) quickly add up.
Bob also points out that you can’t teach attitude… you can only modify behavior, which is why it’s so important to hire people with the right attitude from the start. Employees with the right attitude are committed to creating WOWs for customers (and colleagues) at every opportunity.
In fact, if you don’t hire “WOW” people, with “WOW” attitudes, it doesn’t matter how many “WOW” products and services you have. They may attract customers, but statistics show that when customers leave, only 14% do so because they don’t like the product or service. 86% leave because of the way they were treated by company representatives.
Therefore, hiring A-players is crucial… because creating a WOW is a matter of will:
Will I
Or
Won’t I
Will I or Won’t I… do what is absolutely right – and necessary – to create a WOW for this customer or co-worker right now? Whether I really feel like it or not, or I am tired today? Hiring A-Team players will give you the best chance of ensuring that your team members will answer this question with, “Yes, I will!”.
Be sure to read Bob’s full article for more details and some startling statistics on the differences between A-players and everyone else… and thanks for sharing, Bob!
