Monthly Archives: January 2014

Johnny the Bagger Shows Us How to Create WOW Experiences

Posted on January 29, 2014 by Sandy

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading →

Posted in Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

Is Your Customer Service “Nice” or is it “WOW”?

Posted on January 25, 2014 by Sandy

Once again, the nuances of customer service were completely missed by a store that was trying to offer something nice to their customers, but missed the mark due to a tiny detail that would have made a huge difference and … Continue reading →

Posted in Customer Service, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , | Leave a comment

Flexibility is a Must for Creating WOWs

Posted on January 20, 2014 by Sandy

A while back, I spoke at a conference that had over 12,000 attendees, as well as a trade show with 368+ booths. This trade show was like no other I’ve ever attended. It was enormous and reminiscent of a circus, … Continue reading →

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , | Leave a comment

The American Dream is Alive and WOW!

Posted on January 15, 2014 by Sandy

Given the economic climate in recent years, it’s tempting to give in to the belief that it is next to impossible to achieve the American Dream. Therefore, it’s doubly heart-warming to see its recent realization in a true rags-to-riches story! In … Continue reading →

Posted in Fun Life Observations/Motivation, Fun Work Observations, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , | Leave a comment