Tip #9: Create a “shareable” joke
Poke fun at something in your workplace that allows you to have a laugh with customers.
Have fun with the things you provide for your clients. If there’s a possibility of something being uncomfortable, find a way to make it humorous instead.
At my eye doctor’s office, I had to have my eyes dilated for a test. Both the receptionist and the doctor said, “For our favorite clients, we always like to give a fantastic, high-level gift to thank them for coming, especially when they have to have this test.” They said (completely straight-faced) it would be very high fashion eyewear.
When I got the gift, it was a pair of flimsy plastic disposable sunglasses to protect my eyes when I went outside after my appointment. It was hilarious! And they got the biggest kick from seeing my face when I saw what the real “high-fashion” eyewear consisted of!
They WOWed me with their ability to laugh at their own need to get cheap supplies to protect their patients’ eyes. They didn’t apologize or get uncomfortable; in fact, I loved it even more because I appreciate their business savvy in keeping their costs down, as well as their sense of humor and their ability to laugh about the situation.
Remember, you can also:
- Subscribe to my podcast to listen to podcasts of all 50 tips (http://wowplace.podbean.com/)
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Please leave your tips and suggestions for refraining from excessive criticism – or even coaching – when something doesn’t need to be said.
