IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Author Archives: Sandy
Respect… the Results Are In and Active Engagement is the Winner!
I recently did a quick survey in which I asked people to identify the subtle signs that others respect or disrespect them. The results, in terms of the signs of disrespect, are summarized below: As you can see, the biggest form … Continue reading
The Nuances of Customer Service Bring You From Very Good to WOW!
My family just got back from a short “stay-cation” (where we took a few days off, visited popular local attractions, dined out and stayed at a local resort here in the Orlando area). The resort was very good, but a few … Continue reading
You’ve Mastered Active Listening… Now Practice Flexible Listening
Active listening is one of the best techniques we can use to communicate well with others and avoid misunderstandings. The principles of active listening include the following: 1. Truly pay attention to the speaker. Don’t let your mind or attention … Continue reading
Homeless Shelter Cafeteria is Turned Into a 5-Star Restaurant!
WOW… take a look at what happened when, through donations of time, talent and a relatively small amount of money, the cafeteria in this homeless shelter was turned into a 5-star restaurant! (If you’re viewing this post in an e-mail … Continue reading
Problem-Solving 101: Don’t Over-Think the Problem. Oh… And Ask Those Closest To It for Input
Sometimes when we have a problem, one temptation is to over-think it and come up with a solution that may solve the issue, but takes much longer and costs far more than necessary. Another temptation is to forget that those closest to … Continue reading
Higher Engagement = Consistency = Better Customer Service
My good friend and fellow speaker, Bruce Wilkinson, speaks about the fact that there are two locations of the same fast-food franchise near his home. He consistently goes to one location, while avoiding the other. Why? They both serve the … Continue reading
Want to give WOW Service? Don’t Make Customers Work for It!
I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading
Want Higher Employee Engagement? Use the WOWplace Rules Success Model!
Many organizations want to create WOW experiences. But if you attract customers and employees with big, flashy WOWs (cool products and services, fun ways of using them), don’t forget to also get the basics right – customer service, high employee engagement, taking ownership … Continue reading
Talk About an Innovative Twist on a Familiar Topic!
I love it when I come across something so innovative, yet so simple, that I say WOW!! Take a look at Ikea’s promotion for their new catalog… they call it a BookBook. (If you’re receiving this post via e-mail and … Continue reading
Organizational Justice and Its Role in Motivating Associates
Having a problem motivating your associates and co-workers to do what needs to be done? Or to ask for clarification on tasks, rather than guessing or assuming they know what you want… and then doing it wrong? In order to … Continue reading
