Author Archives: Sandy

Are You Missing Opportunities to WOW?

My husband Bruce recently had to paint our new fence. So, he borrowed a friend’s paint sprayer, went to the DIY hardware store to buy paint, then tried to pour the paint into the narrow opening for the sprayer… getting paint … Continue reading

Posted in Communication, Customer Service, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | 2 Comments

Creating a Culture of Respect

The 10/5 Way states that employees must make eye contact with anyone who comes within 10 feet of them, and must smile and greet anyone who comes within 5 feet of them. The No Venting rule requires health care workers … Continue reading

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful | Tagged , , , | Leave a comment

Be WOW – Be Happy

According to author Frank Clayton, when attempting to be happier, most people are putting their efforts in the wrong place. In his article at the following link, he points out the science between happiness and success, shrewdly recognizing that “We … Continue reading

Posted in Fun Life Observations/Motivation, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , , , | Leave a comment

Create a WOW For Love

We can create WOWs in so many ways in our personal and professional lives. What would you do for love? Not just passionate love, but for love of your fellow man? Take a look at what one woman’s girlfriends all … Continue reading

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WOW Job Interviews Turn Into Job Offers!

Too many people are struggling to get job offers, even when they have interviews for jobs they are highly qualified to perform. The best solution for this challenge is to use a Skills Portfolio to differentiate yourself from every other … Continue reading

Posted in Communication, Fun Work Observations, Rule #4: A WOWplace is Innovative, Creative & Fun!, WOW Resources & Tech Tips | Tagged , , , | 2 Comments

Let’s Start a CONSCIOUS RESPECT Movement

There are a lot of good people who care about showing and receiving respect, but if you look at the escalating level of disrespect on the Internet (and elsewhere) that comes from being able to “anonymously” express every thought we … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful | 3 Comments

Peer vs. Manager Recognition

There are many ways to make a workplace rewarding, but it cannot be all about the paycheck. In fact, if we don’t want our employees to be “all about the paycheck,” then our reward systems can’t be all about that … Continue reading

Posted in Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #5: A WOWplace is Rewarding | Tagged , , , , , | 2 Comments

Are Your Communications Informative – or Scolding?

An attendee of one of my programs told me once that her HR Department used to tape notes near the time clock to remind employees of all the different policies they were supposed to follow. The notes were filled with … Continue reading

Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful | Tagged , , , , , | 2 Comments

Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around

The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading

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Johnny the Bagger Shows Us How to Create WOW Experiences

This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment