IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Author Archives: Sandy
Is Your Customer Service “Nice” or is it “WOW”?
Once again, the nuances of customer service were completely missed by a store that was trying to offer something nice to their customers, but missed the mark due to a tiny detail that would have made a huge difference and … Continue reading
Flexibility is a Must for Creating WOWs
A while back, I spoke at a conference that had over 12,000 attendees, as well as a trade show with 368+ booths. This trade show was like no other I’ve ever attended. It was enormous and reminiscent of a circus, … Continue reading
The American Dream is Alive and WOW!
Given the economic climate in recent years, it’s tempting to give in to the belief that it is next to impossible to achieve the American Dream. Therefore, it’s doubly heart-warming to see its recent realization in a true rags-to-riches story! In … Continue reading
“Sister Act” Creates a WOW
The movie “Sister Act” starring Whoopi Goldberg is one of the most funny, innovative and touching movies I’ve ever seen. A lot of other people must think so, too, because one of the incredible and creatively-arranged songs (a twist on an old … Continue reading
Getting Cash at the ATM Can BEE an “OW” Experience
I usually go to my bank branch’s drive-up ATM machine to make deposits and get cash. But I recently found myself near a different branch when I needed to deposit a check, so I went there. This branch happened to … Continue reading
A Real WOW from WestJet
OK, this is probably one of my favorite WOWs – EVER! Enjoy…
Whole Foods Creates WOW Experiences
I recently visited a Whole Foods market where I was blown away by the service I received at the checkout counter. Not only was the cashier interested in talking to her customers, not just “getting through” each one with as little … Continue reading
How to Create WOW Experiences by Targeting the Bulls-Eye
We talk a lot about creating WOW experiences – but how do we go about doing it? I’ve created a simple template, in the form of a target that will help you put every aspect of any experience into it … Continue reading
The WOW is Not Always in the Answer, But in the Promise
I once had a problem with my bank account and called the bank’s Customer Service department to find out what had happened. The representative didn’t know, but offered to check on it and call me back with an answer within … Continue reading
Is Your Phone Greeting a “WOW!”?
I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there. But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading
