IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Author Archives: Sandy
The Impact of Our Words
Your words can do a lot of good – or a lot of harm… choose them well.
Better Customer Service Requires “Better” Customers!
With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading
Find the Nail… and Fix It!
We’ve all heard the saying, “You can’t see the forest for the trees” – of course, meaning that sometimes we’re too close to our problems and can’t see the solutions because we can’t be objective. The video below pokes fun … Continue reading
Creativity and Innovation Produce Results… Even If Accidentally!
Here’s a great video that shows the power of innovation and creativity, even when it creates an accidental invention. As you can see, even accidents have the power to change an experience, a life, and even the world… illustrating the … Continue reading
Customer Service Should Be AT Your Fingertips… not ON Them!
I have to warn you that this post might gross you out a little… but it really shows how we take customer service, and the “assumed knowledge” of employees for granted. We all assume that people receive a base level of … Continue reading
The Paperless Future – FUN Observation!
OK, this hysterical 32-second video on the paperless future is a “must watch”! Companies and individuals alike can learn a lot about marketing, messaging, and about having fun with how life and relationships work by watching this fun video. Enjoy!
Amazing Employees
I recently read an article in Inc. Magazine about 10 things that really amazing employees do. It clearly spells out the WOW actions that these types of employees take… and what employers who want them in their organization should look … Continue reading
Hiring and Retaining Your A-Team
A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization. The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading
Delta Airlines Creates a WOW in Minneapolis!
I recently traveled through the Minneapolis Airport and had the surprising pleasure of enjoying my 2-hour layover for my next Delta flight leaving from Terminal G. Wait – I enjoyed my layover… for 2 hours?! Yes, you read that right… I enjoyed it … Continue reading
WOWs Can Happen When We Give Them A Chance
I came across this video of an autistic basketball player that just wowed me. It’s really amazing how it shows us that: We can never assume we know what’s going to happen We should never assume the extent (or limitations) … Continue reading
