Author Archives: Sandy

Don’t Assume – Clarity Saves Time!

How much time is wasted by assuming that others have the same understanding we do?  I recently had a conversation with a young college student who wanted to change cell phone plans, but she first had to switch her friend … Continue reading

Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful | Tagged , , , , , | Leave a comment

Making Wishes Come True

Read below the story of the very first “Make-A-Wish” child (in 1981).  Very heartwarming – and talk about creating a WOW! In Phoenix, AZ, a 26-year-old mother stared down at her 6 year-old son, who was dying of leukemia. Although her heart … Continue reading

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Why are they lining up to work for him?

An executive at a large hospital will soon be heading up a new hospital within the same system.  Employees who work for the organization are lining up to go with him when he opens the doors.  He hears comments like, … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , | 2 Comments

Keep a Laughter File!

I always advise people to keep a “Laughter” or “humor” file at work for when the stress builds up too much.  Laughter is a great way to release tension and take a quick break to calm down, think about what … Continue reading

Posted in Fun Life Observations/Motivation, Fun Work Observations, Humor Eases All!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

Save Time – Less Is More

Are you losing time by overwhelming your co-workers with too many choices?  Allow me to explain… Let’s say you need to set up a meeting for a group of people.  You don’t know when they’re available, so you need some options … Continue reading

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Is Your Team Having Fun?

Is your team having fun as you try to achieve your goals?  Are you?  When was the last time you set a fun goal (or added any kind of fun element to your serious goals)?  Just because people are having … Continue reading

Posted in Humor Eases All!, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | 1 Comment

You Are In Control of Your Future

This is one of the most inspiring stories I’ve seen in a long time.  It’s 8 minutes or so, but well worth the time.  It just proves how much of a WOW you can create for yourself and everyone around … Continue reading

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WOW Contributions

Did you hear about the parishoner who anonymously donated a $30,000 winning lottery ticket via the collection plate of a struggling church in Baltimore?  WOW – what a generous thing to do… and to do it anonymously besides makes it … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , | Leave a comment

I Don’t Want To Be A Squeaky Wheel!

I recently overheard a gentleman on an airplane reminding a colleague to call someone again, finishing his conversation with, “You know… the squeaky wheel and all.” We’ve all heard the saying, “The squeaky wheel gets the grease,” (also known as, … Continue reading

Posted in Rule #2: A WOWplace is Respectful | Tagged , , , | 5 Comments

Appreciation Flows Both Ways

An Administrative Professional I recently met works for the head doctor of a large medical practice.  Most workers in the practice are rather intimidated by him and his position.  But because she works directly for him, she has an opportunity … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #5: A WOWplace is Rewarding | Tagged , , , | 2 Comments