IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Author Archives: Sandy
Oh, How We Love To Assume!
Most of us have heard the old saying, “Never assume because…” (well, I’m assuming you can probably fill in the rest…) Nevertheless, most of us still make assumptions so often every day that it boggles the mind. I catch myself … Continue reading
Thriving in the “Silver Lining” Requires Action
Everyone in the world is experiencing challenging times right now. And the challenges will probably continue for a while, even after travel and meetings resume and business gets “back to normal.” Since no one knows what “normal” is going to … Continue reading
Can your business survive, “They were great, but…”?
We recently went on a tour in another country. One of our hotels was exceptional and has been used several times by the tour operators. The accommodations were excellent, as was the food, but every time we ate there (or … Continue reading
Posted in Customer Service
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Want to Engage Employees? “Gamify” Their Duties!
Before you say, “What?” and dismiss this post, let me explain that I don’t mean you have to play games with your team members in order for them to do their jobs. What it means is that we should … Continue reading
Posted in Leadership/Employee Engagement
Tagged Employee engagement, geroux, leadership, motivation, teamwork, WOWplace
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Your Silence is Deafening: How to create INSTANT MAGIC with a few simple words…
Allow me to take you on a brief journey that demonstrates why communication is so important if you want to engage and keep loyal customers and employees. I’m at the airport, standing in line, waiting for my turn to order … Continue reading
Is a Lack of Proactive Thinking Hurting Your Business?
A man calls a golf course to add one more player to a foursome scheduled for 8:12 a.m., asking if he can just add a 5th to the group, or does he need to break them up into two groups. … Continue reading
Leadership Structure: Hierarchical or Flat? Don’t Go Overboard Either Way
Back in the 1970s, a new concept called “flattening the organization” was introduced, which eliminates much organizational hierarchy and helps people at all levels collaborate and contribute on projects. It came about as a result of excessive levels of management … Continue reading
Employee Engagement Is More About Leaders Than Employees
Much of employee engagement depends upon leadership engagement; it’s a two-way street. In fact, it may be even more of a one-way street from leaders to team members than the other way around. So often when I talk to leaders … Continue reading
Adjusting Your Leadership Behaviors? Go Slow… Be Subtle
If you want to adjust your leadership style and connect better with your team, take a lesson from this executive’s experience and: Go slowly if you want to change some of your behaviors Be subtle and specific when offering praise, … Continue reading
Engaging Your People – Part 3 of 6
In the previous article of this series, we talked about how to make the WOWplace respectful. This week’s topic focuses on Rule #3: a WOWplace is HUMAN… not HUMANOID. What I mean by this is that we all have feelings that … Continue reading
