IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Author Archives: Sandy
50 Ways to WOW Your Others – Tip #2: Make a New Plan, Stan
Continuing with our “Idea A Day” series, we come to… Tip #2: Make a New Plan, Stan! Help someone else achieve their dreams. Use your contacts, connections or specialized knowledge to help them accomplish a part of their plan they … Continue reading
50 Ways to WOW Your Others – Tip #1: Slip Out the Back, Jack
Lots of people enjoy getting quick tips they can read and instantly implement. Since, my webinar and podcast “50 Ways to WOW Your Others!” is so popular, I’m posting the tips here on my blog. Subscribe to this blog (if … Continue reading
3 Tips for Creating WOW Customer Service Through Organized Systems!
How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading
WOW Customer Service – What’s the Right Choice?
Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading
The Nuances That Create Customer Service… or Customer Nightmares
With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading
The Crucial Difference Between Being Accountable and Taking Ownership
Many people either consider the terms “Being Accountable” and “Taking Ownership” interchangeable, or they forget about taking ownership altogether and focus only on holding people accountable for their actions and goals. But there are some very subtle (and highly important) differences between … Continue reading
3 Great Technology Hacks To Save Time and Effort
Part of creating a WOWplace entails being more productive. And since I’m a techie kind of person, I’m always on the lookout for ways to save time and effort with technology… especially when something is frustrating me to no end. … Continue reading
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The Anatomy of the WOW
Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading
Are Your Salespeople “Practicing” on Your Prospects?
One of the things we stress for anyone who wants to create a WOWplace is giving people the proper tools and training to succeed at the highest level in their jobs. This is true for every position throughout the company, but probably the … Continue reading
Orange County (FL) Sub-Contractors Create a WOW
I always like to offer real-life examples of how to use the WOWplace templates to create exceptional experiences for customers and co-workers. Well, here’s an example from Orange County, FL sub-contractors who WOWed both my husband Bruce and me yesterday. This … Continue reading
