Author Archives: Sandy

7 Ways to Show Respect – by GOING FIRST

When it comes to respect, I have two words for you: GO FIRST We all want to be shown respect; it’s a natural human condition. However, too often when we hear about respect (or a lack thereof), it’s because someone is … Continue reading

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Great Leaders Have an Overarching Vision but Pay Attention to the Little Things

A great leader has an overarching vision (“Wow, we can see for miles from here!”), but also remembers to pay attention to the little things (“Hey, where are my pants?!”) All good leaders have a vision of where they want … Continue reading

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5 WOW Ideas to Brighten Your Workplace All Year Round!

With the holiday season behind us (when it’s easy to find fun ideas to tie in our brand and efforts with the beauty of the season), we must continue to look for FUN ideas we can use to brighten our workplaces ALL year round. … Continue reading

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New Year Resolutions… Why Don’t We Just Do Them Already?!

As all of us know, many people make New Year resolutions each January 1st… and most break them by February 1st (if they last that long)! I myself have been guilty of all of the above (more than once)! I’m … Continue reading

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Walgreens Pharmacy’s Proactive Customer Service is a WOW

Customer Service is all about making our customers’ lives better… and one way to WOW them is to be proactive in our quest to serve them at the highest levels. Take, for example, the following simple nuance of customer service often overlooked by many … Continue reading

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Great Food and a WOW Experience from Seasons 52 in Orlando

  I love a great meal… always have. But what I really enjoy is when a great meal in a fantastic restaurant is made even better because a server has the ability to create a fun experience. That’s what happened to … Continue reading

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Here’s Wishing You a WOW Holiday!

Just a quick message to thank all of my blog subscribers, clients, friends and family members who have supported my work and who always encourage me to continue. I treasure you all! And as we go throughout this season and … Continue reading

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Teens Helping Teens in the True Holiday Spirit

It’s easy to forget just how caring people can be – and how a small group of individuals can make a difference for others. Well, I’d like to share a story of how a small group of teen students came … Continue reading

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No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking

Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, Time & Stress Management | Tagged , , , , , , , | Leave a comment

Gratitude Begins in the Home (Office)

As we gather around the dinner table at this time of Thanksgiving, it is customary for family members to take turns describing what we’re most grateful for. We thank friends and loved ones for their love and support throughout the year. … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #5: A WOWplace is Rewarding | Tagged , , , , , | Leave a comment