IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
Subscribe via RSS Feed
Subscribe
Category Archives: Communication
Three Phrases That Should Make Every Leader Sit Up and Take Notice
Click on the image above to watch a video of this post; otherwise, it is also below for your convenience in reading it. In any organization, formal opportunities exist for requesting and accepting specific ideas, suggestions and feedback. Most leaders … Continue reading
Oh, How We Love To Assume!
Most of us have heard the old saying, “Never assume because…” (well, I’m assuming you can probably fill in the rest…) Nevertheless, most of us still make assumptions so often every day that it boggles the mind. I catch myself … Continue reading
Your Silence is Deafening: How to create INSTANT MAGIC with a few simple words…
Allow me to take you on a brief journey that demonstrates why communication is so important if you want to engage and keep loyal customers and employees. I’m at the airport, standing in line, waiting for my turn to order … Continue reading
50 Ways to WOW Your Others – Tip #48: Change the Conversation
Tip #48: Change the conversation Get customers involved with helping you identify and create WOWs for them. When you ask people what will cause them to be WOWed, you can hit the mark more often than if you guess. My … Continue reading
Posted in Communication, Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged communication, creating wow experiences, customer servce, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
Leave a comment
50 Ways to WOW Your Others – Tip #44: “I’m so happy to see you/hear from you!”
Tip #44: “I’m so happy to see you/hear from you!” Enthusiastically and cheerfully greet everyone – in person and on the phone. Make them feel special and welcome! One of the greatest compliments I’ve received (from many people) is that I … Continue reading
50 Ways to WOW Your Others – Tip #31: “I’ll Take Care of That for You!”
Tip #31: “I’ll take care of that for you!” Offer to run an errand or do a chore for someone else. Give them the gift of “time!” How often do we all get tired of seemingly having to take … Continue reading
Posted in Communication, Customer Service, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #2: A WOWplace is Respectful
Tagged creating wow experiences, employee appreciation, employee motivation, encouragement, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
Leave a comment
50 Ways to WOW Your Others – Tip #29: Send Co-Workers a Daily, Weekly or Monthly Inspiring Message
Tip #29: Send co-workers a daily, weekly or monthly inspiring message Short quotes, photos, videos and other inspiring items sent via e-mail are usually welcome. Don’t make them too long or people won’t read/view them. Also, be careful not to send … Continue reading
Posted in Communication, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged creating wow experiences, employee appreciation, Employee engagement, employee motivation, encouragement, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
Leave a comment
50 Ways to WOW Your Others – Tip #26: Be Humble
Tip #26: Be humble Humility is a highly-prized quality in many cultures—for good reason. WOW leaders don’t demand respect… they command it! No one appreciates arrogance, especially in a leader. It’s a true WOW for a high-level leader to remain … Continue reading
Posted in Communication, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged creating wow experiences, leadership speaker Sandy Geroux, motivational speaker Sandy Geroux, Respect, respect in the workplace, WOW tips, WOWplace
Leave a comment
50 Ways to WOW Your Others – Tip #23: Walk Your Talk
Tip #23: Walk your talk When you profess something, follow through. It’s sad that this even has to be on the list, but so many people don’t walk their talk nowadays that it’s a real WOW when you find someone … Continue reading
Posted in Communication, Fun Life Observations/Motivation, Fun Work Observations, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #2: A WOWplace is Respectful
Tagged creating wow experiences, exceptional customer service, leadership, motivational leadership speaker Sandy Geroux, WOW tips, WOWplace
Leave a comment
50 Ways to WOW Your Others – Tip #21: Listen Now, Act Later
Tip #21: Listen now, act later Make note of something someone wants and give it to them when they least expect it. The WOW is not only that you listened to them, but that you remembered it later and did … Continue reading
