IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Communication
Let’s Start a CONSCIOUS RESPECT Movement
There are a lot of good people who care about showing and receiving respect, but if you look at the escalating level of disrespect on the Internet (and elsewhere) that comes from being able to “anonymously” express every thought we … Continue reading
Are Your Communications Informative – or Scolding?
An attendee of one of my programs told me once that her HR Department used to tape notes near the time clock to remind employees of all the different policies they were supposed to follow. The notes were filled with … Continue reading
Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around
The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading
Flexibility is a Must for Creating WOWs
A while back, I spoke at a conference that had over 12,000 attendees, as well as a trade show with 368+ booths. This trade show was like no other I’ve ever attended. It was enormous and reminiscent of a circus, … Continue reading
The WOW is Not Always in the Answer, But in the Promise
I once had a problem with my bank account and called the bank’s Customer Service department to find out what had happened. The representative didn’t know, but offered to check on it and call me back with an answer within … Continue reading
Is Your Phone Greeting a “WOW!”?
I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there. But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading
The Impact of Our Words
Your words can do a lot of good – or a lot of harm… choose them well.
Better Customer Service Requires “Better” Customers!
With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading
Find the Nail… and Fix It!
We’ve all heard the saying, “You can’t see the forest for the trees” – of course, meaning that sometimes we’re too close to our problems and can’t see the solutions because we can’t be objective. The video below pokes fun … Continue reading
Hiring and Retaining Your A-Team
A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization. The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading
