IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
Subscribe via RSS Feed
Subscribe
Category Archives: Communication
A WOWplace is Warm and Inviting
I recently visited a Chick-Fil-A restaurant and was quite surprised when I entered the dining room. Here is what I saw – in a fast food restaurant! The dining room was warm and inviting. There were even fresh flowers (NOT … Continue reading
Proving Your Value Can Save Your Job!
I just heard a great story from a friend and wanted to share the lessons learned, especially in this economy where we all need to prove our value and hold onto our jobs. Many years ago, this friend (who is … Continue reading
Employee Collaboration & Engagement Can Be Improved With Social Technologies
Employee collaboration is a crucial element in creating a WOWplace. Many experts believe that employees’ tacit knowledge (knowledge that exists only in their minds, and not written or shared anywhere else) is a major source of competitive advantage in the … Continue reading
WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!
We’ve all heard the saying that “You never get a second chance to make a first impression.” However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading
What is your WOW?
What WOW “thing” are you known for? What would you like to be known for? To make a difference in the lives of those around you, consistently (not just occasionally) do something special that creates WOWs for others. Think about … Continue reading
How WOW Is Your Welcome?
Visitors and new employees deserve to get a WOWplace welcome and be made to feel “at home.”
Create a WOW: Tune Your Dial to WIIFY
When it comes to creating WOW experiences for others, instead of tuning our dial to WIIFM, let’s try a new “station” called WIIFY!
“WOW” Customers – Don’t Assume!
I once ordered 1,000 business cards, requesting lamination on only one side because I like writing notes on the backs of business cards (don’t you?) – and you can’t write on a laminated card. The company from whom I ordered … Continue reading
Don’t Assume – Clarity Saves Time!
How much time is wasted by assuming that others have the same understanding we do? I recently had a conversation with a young college student who wanted to change cell phone plans, but she first had to switch her friend … Continue reading
Appreciation Flows Both Ways
An Administrative Professional I recently met works for the head doctor of a large medical practice. Most workers in the practice are rather intimidated by him and his position. But because she works directly for him, she has an opportunity … Continue reading
