IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Customer Service
Oh, How We Love To Assume!
Most of us have heard the old saying, “Never assume because…” (well, I’m assuming you can probably fill in the rest…) Nevertheless, most of us still make assumptions so often every day that it boggles the mind. I catch myself … Continue reading
Can your business survive, “They were great, but…”?
We recently went on a tour in another country. One of our hotels was exceptional and has been used several times by the tour operators. The accommodations were excellent, as was the food, but every time we ate there (or … Continue reading
Posted in Customer Service
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Is a Lack of Proactive Thinking Hurting Your Business?
A man calls a golf course to add one more player to a foursome scheduled for 8:12 a.m., asking if he can just add a 5th to the group, or does he need to break them up into two groups. … Continue reading
50 Ways to WOW Your Others – Tip #48: Change the Conversation
Tip #48: Change the conversation Get customers involved with helping you identify and create WOWs for them. When you ask people what will cause them to be WOWed, you can hit the mark more often than if you guess. My … Continue reading
Posted in Communication, Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged communication, creating wow experiences, customer servce, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #45: Be the Opposite
Tip #45: Be the opposite If no one else is doing something, you do it; if everyone is doing it, you do something else. Don’t let excuses hold you back! Not to pick on the construction industry, but almost every … Continue reading
Posted in Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged creating wow experiences, Employee engagement, exceptional customer service, exceptional service, innovation, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #31: “I’ll Take Care of That for You!”
Tip #31: “I’ll take care of that for you!” Offer to run an errand or do a chore for someone else. Give them the gift of “time!” How often do we all get tired of seemingly having to take … Continue reading
Posted in Communication, Customer Service, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #2: A WOWplace is Respectful
Tagged creating wow experiences, employee appreciation, employee motivation, encouragement, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #25: Do the “Impossible”
Tip #25: Do the “impossible” Do something everyone said couldn’t be done. Learning the difference between difficult and truly impossible, then doing the difficult, creates big WOWs! Obviously we can’t do the literally impossible. But what people say is impossible, … Continue reading
50 Ways to WOW Your Others – Tip #6: You Don’t Need to Discuss Much
Tip #6: You Don’t Need to Discuss Much Hold back a biting comment or excessive criticism. If it doesn’t need to be said, refrain from saying anything else to make it worse. If someone has made a mistake, they are … Continue reading
Posted in Communication, Customer Service, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged creating wow experiences, employee motivation, exceptional customer service, leadership, motivational leadership speaker Sandy Geroux, WOW tips, WOWplace
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3 Tips for Creating WOW Customer Service Through Organized Systems!
How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading
WOW Customer Service – What’s the Right Choice?
Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading
