IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Customer Service
The Nuances That Create Customer Service… or Customer Nightmares
With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading
The Anatomy of the WOW
Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading
Orange County (FL) Sub-Contractors Create a WOW
I always like to offer real-life examples of how to use the WOWplace templates to create exceptional experiences for customers and co-workers. Well, here’s an example from Orange County, FL sub-contractors who WOWed both my husband Bruce and me yesterday. This … Continue reading
Walgreens Pharmacy’s Proactive Customer Service is a WOW
Customer Service is all about making our customers’ lives better… and one way to WOW them is to be proactive in our quest to serve them at the highest levels. Take, for example, the following simple nuance of customer service often overlooked by many … Continue reading
Great Food and a WOW Experience from Seasons 52 in Orlando
I love a great meal… always have. But what I really enjoy is when a great meal in a fantastic restaurant is made even better because a server has the ability to create a fun experience. That’s what happened to … Continue reading
Homeless Shelter Cafeteria is Turned Into a 5-Star Restaurant!
WOW… take a look at what happened when, through donations of time, talent and a relatively small amount of money, the cafeteria in this homeless shelter was turned into a 5-star restaurant! (If you’re viewing this post in an e-mail … Continue reading
Higher Engagement = Consistency = Better Customer Service
My good friend and fellow speaker, Bruce Wilkinson, speaks about the fact that there are two locations of the same fast-food franchise near his home. He consistently goes to one location, while avoiding the other. Why? They both serve the … Continue reading
Want to give WOW Service? Don’t Make Customers Work for It!
I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading
To Serve Clients Properly, Sometimes You Have to Rock the Boat
Administrative Professionals and other service-based representatives are taught to always “smooth things over” and make problems go away. They are the problem-solvers, the ones to whom responsibility often falls for getting things done, especially in the face of obstacles. However, … Continue reading
If You Want to WOW Customers, Change the Conversation
My husband Bruce and I once visited a Toyota dealership to buy a car. The salesman greeted us and immediately brought us to a glass case containing five trophies. They were President’s awards given only to dealerships where all salespeople … Continue reading
