IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Customer Service
Are You Missing Opportunities to WOW?
My husband Bruce recently had to paint our new fence. So, he borrowed a friend’s paint sprayer, went to the DIY hardware store to buy paint, then tried to pour the paint into the narrow opening for the sprayer… getting paint … Continue reading
Creating a Culture of Respect
The 10/5 Way states that employees must make eye contact with anyone who comes within 10 feet of them, and must smile and greet anyone who comes within 5 feet of them. The No Venting rule requires health care workers … Continue reading
Are Your Communications Informative – or Scolding?
An attendee of one of my programs told me once that her HR Department used to tape notes near the time clock to remind employees of all the different policies they were supposed to follow. The notes were filled with … Continue reading
Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around
The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading
Johnny the Bagger Shows Us How to Create WOW Experiences
This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading
Posted in Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged Be human, creating wow experiences, exceptional customer service, motivational speaker Sandy Geroux, WOW service, WOWplace
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Is Your Customer Service “Nice” or is it “WOW”?
Once again, the nuances of customer service were completely missed by a store that was trying to offer something nice to their customers, but missed the mark due to a tiny detail that would have made a huge difference and … Continue reading
Flexibility is a Must for Creating WOWs
A while back, I spoke at a conference that had over 12,000 attendees, as well as a trade show with 368+ booths. This trade show was like no other I’ve ever attended. It was enormous and reminiscent of a circus, … Continue reading
Getting Cash at the ATM Can BEE an “OW” Experience
I usually go to my bank branch’s drive-up ATM machine to make deposits and get cash. But I recently found myself near a different branch when I needed to deposit a check, so I went there. This branch happened to … Continue reading
A Real WOW from WestJet
OK, this is probably one of my favorite WOWs – EVER! Enjoy…
Whole Foods Creates WOW Experiences
I recently visited a Whole Foods market where I was blown away by the service I received at the checkout counter. Not only was the cashier interested in talking to her customers, not just “getting through” each one with as little … Continue reading
