IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Customer Service
If It’s Easy & Convenient, It Gets Done
Have you ever noticed that although you start a task with every intention of completing it, if something unexpected occurs that prevents you from completing it right at that moment, it usually doesn’t happen for a long time – if ever. … Continue reading
How WOW Is Your Welcome?
Visitors and new employees deserve to get a WOWplace welcome and be made to feel “at home.”
Create a WOW: Tune Your Dial to WIIFY
When it comes to creating WOW experiences for others, instead of tuning our dial to WIIFM, let’s try a new “station” called WIIFY!
“WOW” Customers – Don’t Assume!
I once ordered 1,000 business cards, requesting lamination on only one side because I like writing notes on the backs of business cards (don’t you?) – and you can’t write on a laminated card. The company from whom I ordered … Continue reading
Don’t Assume – Clarity Saves Time!
How much time is wasted by assuming that others have the same understanding we do? I recently had a conversation with a young college student who wanted to change cell phone plans, but she first had to switch her friend … Continue reading
Go First!
When it comes to serving others, and especially when it comes to showing respect, always be sure to GO FIRST. Continue reading
Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful
Tagged Respect, Sandy Geroux, WOWplace
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The Bus Driver
How much time and energy are wasted trying to address issues that don’t exist… simply because we assumed? Continue reading
Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful
Tagged assumptions, Sandy Geroux, WOWplace
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1-2-3′s: The Basic Principle
The 1-2-3’s of Doing More Than Appease is a principle based on three questions we must ask ourselves when any opportunity to serve arises: What can I do now? (This is what most of us perform whenever an opportunity to … Continue reading
Posted in 1-2-3's of Doing More Than Appease, Customer Service, Rule #2: A WOWplace is Respectful, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged compassion, exceptional service, motivational speaker on service and values, proactive thinking, Sandy Geroux, WOW service, WOWplace
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Proactive thinking – and action – save time and create WOW’s!
By thinking ahead and proactively taking action to help save time, eliminate phone tag, do a favor for someone, or just go over and above, we can create WOW’s for ourselves, our bosses, their associates… and many others. Play it through, think it out – and then take care of what’s needed before it’s requested! This is an incredible WOW! Continue reading
Posted in 1-2-3's of Doing More Than Appease, Communication, Customer Service, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, Time & Stress Management
Tagged motivational speaker on service and values, proactive thinking, Sandy Geroux, WOW service, WOWplace
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