IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Leadership/Employee Engagement
The Anatomy of the WOW
Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading
Are Your Salespeople “Practicing” on Your Prospects?
One of the things we stress for anyone who wants to create a WOWplace is giving people the proper tools and training to succeed at the highest level in their jobs. This is true for every position throughout the company, but probably the … Continue reading
7 Ways to Show Respect – by GOING FIRST
When it comes to respect, I have two words for you: GO FIRST We all want to be shown respect; it’s a natural human condition. However, too often when we hear about respect (or a lack thereof), it’s because someone is … Continue reading
Great Leaders Have an Overarching Vision but Pay Attention to the Little Things
A great leader has an overarching vision (“Wow, we can see for miles from here!”), but also remembers to pay attention to the little things (“Hey, where are my pants?!”) All good leaders have a vision of where they want … Continue reading
5 WOW Ideas to Brighten Your Workplace All Year Round!
With the holiday season behind us (when it’s easy to find fun ideas to tie in our brand and efforts with the beauty of the season), we must continue to look for FUN ideas we can use to brighten our workplaces ALL year round. … Continue reading
No More Wasted Time! Be More Efficient Through Proactive and Critical Thinking
Who has time to waste these days waiting around for answers, doing things inefficiently, or trying multiple times to get one set of information? No one I know. During a recent telephone exchange, I was reminded of the power of proactive … Continue reading
Gratitude Begins in the Home (Office)
As we gather around the dinner table at this time of Thanksgiving, it is customary for family members to take turns describing what we’re most grateful for. We thank friends and loved ones for their love and support throughout the year. … Continue reading
Respect… the Results Are In and Active Engagement is the Winner!
I recently did a quick survey in which I asked people to identify the subtle signs that others respect or disrespect them. The results, in terms of the signs of disrespect, are summarized below: As you can see, the biggest form … Continue reading
Problem-Solving 101: Don’t Over-Think the Problem. Oh… And Ask Those Closest To It for Input
Sometimes when we have a problem, one temptation is to over-think it and come up with a solution that may solve the issue, but takes much longer and costs far more than necessary. Another temptation is to forget that those closest to … Continue reading
Higher Engagement = Consistency = Better Customer Service
My good friend and fellow speaker, Bruce Wilkinson, speaks about the fact that there are two locations of the same fast-food franchise near his home. He consistently goes to one location, while avoiding the other. Why? They both serve the … Continue reading
