IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Leadership/Employee Engagement
Johnny the Bagger Shows Us How to Create WOW Experiences
This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading
Posted in Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged Be human, creating wow experiences, exceptional customer service, motivational speaker Sandy Geroux, WOW service, WOWplace
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Flexibility is a Must for Creating WOWs
A while back, I spoke at a conference that had over 12,000 attendees, as well as a trade show with 368+ booths. This trade show was like no other I’ve ever attended. It was enormous and reminiscent of a circus, … Continue reading
How to Create WOW Experiences by Targeting the Bulls-Eye
We talk a lot about creating WOW experiences – but how do we go about doing it? I’ve created a simple template, in the form of a target that will help you put every aspect of any experience into it … Continue reading
The Impact of Our Words
Your words can do a lot of good – or a lot of harm… choose them well.
Customer Service Should Be AT Your Fingertips… not ON Them!
I have to warn you that this post might gross you out a little… but it really shows how we take customer service, and the “assumed knowledge” of employees for granted. We all assume that people receive a base level of … Continue reading
Amazing Employees
I recently read an article in Inc. Magazine about 10 things that really amazing employees do. It clearly spells out the WOW actions that these types of employees take… and what employers who want them in their organization should look … Continue reading
Hiring and Retaining Your A-Team
A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization. The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading
Delta Airlines Creates a WOW in Minneapolis!
I recently traveled through the Minneapolis Airport and had the surprising pleasure of enjoying my 2-hour layover for my next Delta flight leaving from Terminal G. Wait – I enjoyed my layover… for 2 hours?! Yes, you read that right… I enjoyed it … Continue reading
WOWs Can Happen When We Give Them A Chance
I came across this video of an autistic basketball player that just wowed me. It’s really amazing how it shows us that: We can never assume we know what’s going to happen We should never assume the extent (or limitations) … Continue reading
Proving Your Value Can Save Your Job!
I just heard a great story from a friend and wanted to share the lessons learned, especially in this economy where we all need to prove our value and hold onto our jobs. Many years ago, this friend (who is … Continue reading
