Category Archives: Leadership/Employee Engagement

A WOWplace is a Healthy Place

With cold and flu season firmly here, one of the ways to help turn your workplace into a WOWplace is to keep yourself healthy… and help your co-workers stay that way. My husband and I have been traveling a lot … Continue reading

Posted in Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, Rule #5: A WOWplace is Rewarding | Leave a comment

Employee Collaboration & Engagement Can Be Improved With Social Technologies

Employee collaboration is a crucial element in creating a WOWplace. Many experts believe that employees’ tacit knowledge (knowledge that exists only in their minds, and not written or shared anywhere else) is a major source of competitive advantage in the … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, WOW Resources & Tech Tips | Tagged , , , , , | Leave a comment

Create an Impossible WOW

Even though we know it’s impossible to fly without support, I would have thought this type of illusion was also impossible… but apparently it’s not.  The lesson here is to believe in the power of the human spirit and in our … Continue reading

Posted in Customer Service, Leadership/Employee Engagement, Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

WOW! Workplace “Fun” Trumps “Boring” Any Day!

Here is a cool little video demonstration of how different, unique and enjoyable we can make any occasion if we just add a little fun (notice that the musicians are all the same person wearing different vests – a great … Continue reading

Posted in Humor Eases All!, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

What is your WOW?

What WOW “thing” are you known for? What would you like to be known for?  To make a difference in the lives of those around you, consistently (not just occasionally) do something special that creates WOWs for others. Think about … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , | Leave a comment

Stop the Epidemic!

There’s an epidemic going on: Take the WOWplace Challenge!  How do you create WOW experiences… How can you create more.  Post your ideas here. We’d love to hear from you!

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Leave a comment

How WOW Is Your Welcome?

Visitors and new employees deserve to get a WOWplace welcome and be made to feel “at home.”

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , | 2 Comments

Create a WOW: Tune Your Dial to WIIFY

When it comes to creating WOW experiences for others, instead of tuning our dial to WIIFM, let’s try a new “station” called WIIFY!  

Posted in Communication, Customer Service, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful | Leave a comment

Is Your Time Clock a Time Bomb?

Creating WOWs involves every aspect of communication with customers – and especially with employees.  In fact, one idea recently offered by an attendee at one of my programs dealt with communications at the time clock… the first formal communication location for … Continue reading

Posted in Fun Work Observations, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Time & Stress Management | Tagged , , , , , | 1 Comment

Why are they lining up to work for him?

An executive at a large hospital will soon be heading up a new hospital within the same system.  Employees who work for the organization are lining up to go with him when he opens the doors.  He hears comments like, … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , | 2 Comments