IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: The WOWplace Rules
Talent + New Creative Ideas = WOW
Many artists WOW us with their talent, but this incredible example of extreme talent, combined with the creativity of working with a medium most would never even conceive is possible, is a perfect example of why this artist WOWs us. Remember, … Continue reading
Are You Missing Opportunities to WOW?
My husband Bruce recently had to paint our new fence. So, he borrowed a friend’s paint sprayer, went to the DIY hardware store to buy paint, then tried to pour the paint into the narrow opening for the sprayer… getting paint … Continue reading
Creating a Culture of Respect
The 10/5 Way states that employees must make eye contact with anyone who comes within 10 feet of them, and must smile and greet anyone who comes within 5 feet of them. The No Venting rule requires health care workers … Continue reading
Be WOW – Be Happy
According to author Frank Clayton, when attempting to be happier, most people are putting their efforts in the wrong place. In his article at the following link, he points out the science between happiness and success, shrewdly recognizing that “We … Continue reading
WOW Job Interviews Turn Into Job Offers!
Too many people are struggling to get job offers, even when they have interviews for jobs they are highly qualified to perform. The best solution for this challenge is to use a Skills Portfolio to differentiate yourself from every other … Continue reading
Let’s Start a CONSCIOUS RESPECT Movement
There are a lot of good people who care about showing and receiving respect, but if you look at the escalating level of disrespect on the Internet (and elsewhere) that comes from being able to “anonymously” express every thought we … Continue reading
Peer vs. Manager Recognition
There are many ways to make a workplace rewarding, but it cannot be all about the paycheck. In fact, if we don’t want our employees to be “all about the paycheck,” then our reward systems can’t be all about that … Continue reading
Are Your Communications Informative – or Scolding?
An attendee of one of my programs told me once that her HR Department used to tape notes near the time clock to remind employees of all the different policies they were supposed to follow. The notes were filled with … Continue reading
Customer Service Should Be At the Customer’s Convenience and the Company’s Cost, Not the Other Way Around
The challenge when it comes to service and service recovery – of any kind, internal or external, personal or professional – is in the answer to this question: When you’re done,would you rather have people say, “That was nice.” or “That … Continue reading
Johnny the Bagger Shows Us How to Create WOW Experiences
This video has made its way to a lot of people, so you may already have seen the story of Johnny the Bagger, told by my friend and speaking colleague, Barbara Glanz. If you haven’t seen it before, you’re in … Continue reading
Posted in Customer Service, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged Be human, creating wow experiences, exceptional customer service, motivational speaker Sandy Geroux, WOW service, WOWplace
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