Category Archives: The WOWplace Rules

We can all create WOW’s by following a few simple rules… The WOWplace Rules

“WOW” Customers – Don’t Assume!

I once ordered 1,000 business cards, requesting lamination on only one side because I like writing notes on the backs of business cards (don’t you?) – and you can’t write on a laminated card. The company from whom I ordered … Continue reading

Posted in Communication, Customer Service, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , | 3 Comments

Holiday Travel Season is Here – WOW Packing Tips!

Holiday travel season is here and if you don’t want to sacrifice flexibility in your outfits or spend all your holiday money paying for checked luggage, take a look at a couple of great videos I saw about packing light. … Continue reading

Posted in Fun Life Observations/Motivation, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , | 2 Comments

Is Your Time Clock a Time Bomb?

Creating WOWs involves every aspect of communication with customers – and especially with employees.  In fact, one idea recently offered by an attendee at one of my programs dealt with communications at the time clock… the first formal communication location for … Continue reading

Posted in Fun Work Observations, Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Time & Stress Management | Tagged , , , , , | 1 Comment

Don’t Assume – Clarity Saves Time!

How much time is wasted by assuming that others have the same understanding we do?  I recently had a conversation with a young college student who wanted to change cell phone plans, but she first had to switch her friend … Continue reading

Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful | Tagged , , , , , | Leave a comment

Why are they lining up to work for him?

An executive at a large hospital will soon be heading up a new hospital within the same system.  Employees who work for the organization are lining up to go with him when he opens the doors.  He hears comments like, … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , | 2 Comments

Keep a Laughter File!

I always advise people to keep a “Laughter” or “humor” file at work for when the stress builds up too much.  Laughter is a great way to release tension and take a quick break to calm down, think about what … Continue reading

Posted in Fun Life Observations/Motivation, Fun Work Observations, Humor Eases All!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | Leave a comment

Is Your Team Having Fun?

Is your team having fun as you try to achieve your goals?  Are you?  When was the last time you set a fun goal (or added any kind of fun element to your serious goals)?  Just because people are having … Continue reading

Posted in Humor Eases All!, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , , , | 1 Comment

WOW Contributions

Did you hear about the parishoner who anonymously donated a $30,000 winning lottery ticket via the collection plate of a struggling church in Baltimore?  WOW – what a generous thing to do… and to do it anonymously besides makes it … Continue reading

Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid! | Tagged , , , | Leave a comment

I Don’t Want To Be A Squeaky Wheel!

I recently overheard a gentleman on an airplane reminding a colleague to call someone again, finishing his conversation with, “You know… the squeaky wheel and all.” We’ve all heard the saying, “The squeaky wheel gets the grease,” (also known as, … Continue reading

Posted in Rule #2: A WOWplace is Respectful | Tagged , , , | 5 Comments

Appreciation Flows Both Ways

An Administrative Professional I recently met works for the head doctor of a large medical practice.  Most workers in the practice are rather intimidated by him and his position.  But because she works directly for him, she has an opportunity … Continue reading

Posted in Communication, Leadership/Employee Engagement, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #5: A WOWplace is Rewarding | Tagged , , , | 2 Comments