IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: The WOWplace Rules
Talk about creativity!
A cute joke appeared on the Internet today – an “obituary” for the Pillsbury Doughboy… Even if you think it’s a bit corny, the clever wordplay and use of humor are noteworthy and worth considering when you want to add … Continue reading
Posted in Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged creativity, humor, Sandy Geroux, WOWplace
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The Bus Driver
How much time and energy are wasted trying to address issues that don’t exist… simply because we assumed? Continue reading
Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful
Tagged assumptions, Sandy Geroux, WOWplace
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Are You Listening?
A recent article in Success Magazine, in which Magic Johnson was interviewed, touched upon a very interesting concept: Are you listening to your customers? For our discussion, “customers” could be external customers who buy your company’s products and services, or … Continue reading
1-2-3′s: The Basic Principle
The 1-2-3’s of Doing More Than Appease is a principle based on three questions we must ask ourselves when any opportunity to serve arises: What can I do now? (This is what most of us perform whenever an opportunity to … Continue reading
Posted in 1-2-3's of Doing More Than Appease, Customer Service, Rule #2: A WOWplace is Respectful, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged compassion, exceptional service, motivational speaker on service and values, proactive thinking, Sandy Geroux, WOW service, WOWplace
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Proactive thinking – and action – save time and create WOW’s!
By thinking ahead and proactively taking action to help save time, eliminate phone tag, do a favor for someone, or just go over and above, we can create WOW’s for ourselves, our bosses, their associates… and many others. Play it through, think it out – and then take care of what’s needed before it’s requested! This is an incredible WOW! Continue reading
Posted in 1-2-3's of Doing More Than Appease, Communication, Customer Service, Leadership/Employee Engagement, Rule #4: A WOWplace is Innovative, Creative & Fun!, Time & Stress Management
Tagged motivational speaker on service and values, proactive thinking, Sandy Geroux, WOW service, WOWplace
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Welcome to WOWplace.com!
This blog is for anyone who wants to turn their workplace into a WOWplace. Below is my definition of each: Workplace: a place where employees HAVE to go because they make a paycheck WOWplace: a place where people LOVE to go … Continue reading
