IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Rule #2: A WOWplace is Respectful
What are the subtle signs that someone respects (or disrespects) you? (One-question survey)
Since so much of creating the WOWplace involves the nuances of communication between leaders and their people, as well as communications among peers at every level, I wanted to ask a question about the subtle signs of respect and disrespect that often … Continue reading
Great Tips for Supervisors – or Anyone!
I recently found a great article containing many valuable tips for supervisors and managers (but applicable to anyone) from the Purdue University EAP (Employee Assistance Program). Included are tips for identifying, assisting and supporting troubled and/or grieving employees; evaluating employee performance; and … Continue reading
Harsh Words Have Lasting Impact… So Do Positive Ones
Whether we’re in a business environment, a community arena, or in our own families, harsh words have a lasting impact on everyone who receives them. Just remember this: Feedback can be given in positive, constructive ways. Mistakes will be made. Don’t … Continue reading
5 Tips for More Positive Communications
“You still haven’t registered as a vendor in our system.” The representative’s very first words to me oozed with disdain and disrespect. “I went to the link I was given and filled out all the information. I even got a confirmation … Continue reading
Creating a Culture of Respect
The 10/5 Way states that employees must make eye contact with anyone who comes within 10 feet of them, and must smile and greet anyone who comes within 5 feet of them. The No Venting rule requires health care workers … Continue reading
Let’s Start a CONSCIOUS RESPECT Movement
There are a lot of good people who care about showing and receiving respect, but if you look at the escalating level of disrespect on the Internet (and elsewhere) that comes from being able to “anonymously” express every thought we … Continue reading
Are Your Communications Informative – or Scolding?
An attendee of one of my programs told me once that her HR Department used to tape notes near the time clock to remind employees of all the different policies they were supposed to follow. The notes were filled with … Continue reading
The WOW is Not Always in the Answer, But in the Promise
I once had a problem with my bank account and called the bank’s Customer Service department to find out what had happened. The representative didn’t know, but offered to check on it and call me back with an answer within … Continue reading
Is Your Phone Greeting a “WOW!”?
I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there. But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading
Better Customer Service Requires “Better” Customers!
With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading
