IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Rule #2: A WOWplace is Respectful
Why are they lining up to work for him?
An executive at a large hospital will soon be heading up a new hospital within the same system. Employees who work for the organization are lining up to go with him when he opens the doors. He hears comments like, … Continue reading
WOW Contributions
Did you hear about the parishoner who anonymously donated a $30,000 winning lottery ticket via the collection plate of a struggling church in Baltimore? WOW – what a generous thing to do… and to do it anonymously besides makes it … Continue reading
I Don’t Want To Be A Squeaky Wheel!
I recently overheard a gentleman on an airplane reminding a colleague to call someone again, finishing his conversation with, “You know… the squeaky wheel and all.” We’ve all heard the saying, “The squeaky wheel gets the grease,” (also known as, … Continue reading
There are no small positions – only small expectations
Creating WOW experiences at work can sometimes seem daunting. In fact, have you ever thought to yourself, “I’m just a ‘peon’ here. No one will listen to me… what can I do?” Once we begin to expect more from ourselves (and … Continue reading
Posted in Leadership/Employee Engagement, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged creating wow experiences, get rid of excuses, motivational speaker, motivational speaker on service and values, Sandy Geroux
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“Backing Off” Does Not Equal “Backing Down”
Have you ever been in a situation where you’ve had sleepless nights, excessive worry, agitation, and fear – all due to someone’s (another person’s or your own) need to win at all costs? Continue reading
Posted in Rule #2: A WOWplace is Respectful
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Don’t Steal My Lunch!
Have we really become such a society of thieves that we have to put our lunches into Anti-Theft Lunch Bags? Continue reading
Go First!
When it comes to serving others, and especially when it comes to showing respect, always be sure to GO FIRST. Continue reading
Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful
Tagged Respect, Sandy Geroux, WOWplace
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The Bus Driver
How much time and energy are wasted trying to address issues that don’t exist… simply because we assumed? Continue reading
Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful
Tagged assumptions, Sandy Geroux, WOWplace
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Are You Listening?
A recent article in Success Magazine, in which Magic Johnson was interviewed, touched upon a very interesting concept: Are you listening to your customers? For our discussion, “customers” could be external customers who buy your company’s products and services, or … Continue reading
1-2-3′s: The Basic Principle
The 1-2-3’s of Doing More Than Appease is a principle based on three questions we must ask ourselves when any opportunity to serve arises: What can I do now? (This is what most of us perform whenever an opportunity to … Continue reading
Posted in 1-2-3's of Doing More Than Appease, Customer Service, Rule #2: A WOWplace is Respectful, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged compassion, exceptional service, motivational speaker on service and values, proactive thinking, Sandy Geroux, WOW service, WOWplace
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