IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Rule #5: A WOWplace is Rewarding
Higher Engagement = Consistency = Better Customer Service
My good friend and fellow speaker, Bruce Wilkinson, speaks about the fact that there are two locations of the same fast-food franchise near his home. He consistently goes to one location, while avoiding the other. Why? They both serve the … Continue reading
Harsh Words Have Lasting Impact… So Do Positive Ones
Whether we’re in a business environment, a community arena, or in our own families, harsh words have a lasting impact on everyone who receives them. Just remember this: Feedback can be given in positive, constructive ways. Mistakes will be made. Don’t … Continue reading
Peer vs. Manager Recognition
There are many ways to make a workplace rewarding, but it cannot be all about the paycheck. In fact, if we don’t want our employees to be “all about the paycheck,” then our reward systems can’t be all about that … Continue reading
Amazing Employees
I recently read an article in Inc. Magazine about 10 things that really amazing employees do. It clearly spells out the WOW actions that these types of employees take… and what employers who want them in their organization should look … Continue reading
Proving Your Value Can Save Your Job!
I just heard a great story from a friend and wanted to share the lessons learned, especially in this economy where we all need to prove our value and hold onto our jobs. Many years ago, this friend (who is … Continue reading
A WOWplace is a Healthy Place
With cold and flu season firmly here, one of the ways to help turn your workplace into a WOWplace is to keep yourself healthy… and help your co-workers stay that way. My husband and I have been traveling a lot … Continue reading
Appreciation Flows Both Ways
An Administrative Professional I recently met works for the head doctor of a large medical practice. Most workers in the practice are rather intimidated by him and his position. But because she works directly for him, she has an opportunity … Continue reading
Are You Listening?
A recent article in Success Magazine, in which Magic Johnson was interviewed, touched upon a very interesting concept: Are you listening to your customers? For our discussion, “customers” could be external customers who buy your company’s products and services, or … Continue reading
