IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Category Archives: Rule #1: A WOWplace is Safe
50 Ways to WOW Your Others – Tip #45: Be the Opposite
Tip #45: Be the opposite If no one else is doing something, you do it; if everyone is doing it, you do something else. Don’t let excuses hold you back! Not to pick on the construction industry, but almost every … Continue reading
Posted in Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged creating wow experiences, Employee engagement, exceptional customer service, exceptional service, innovation, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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Problem-Solving 101: Don’t Over-Think the Problem. Oh… And Ask Those Closest To It for Input
Sometimes when we have a problem, one temptation is to over-think it and come up with a solution that may solve the issue, but takes much longer and costs far more than necessary. Another temptation is to forget that those closest to … Continue reading
5 Things Leaders Need to Know That Your People Won’t Tell You
Being an inspiring leader is all about building and nurturing strong relationships. But what you don’t know CAN hurt you. And often, the higher you go as a leader, the less likely you are to hear the “hard truths” from … Continue reading
Posted in Leadership/Employee Engagement, Rule #1: A WOWplace is Safe, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged Be human, creating wow experiences, Employee engagement, employee motivation, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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Customer Service Should Be AT Your Fingertips… not ON Them!
I have to warn you that this post might gross you out a little… but it really shows how we take customer service, and the “assumed knowledge” of employees for granted. We all assume that people receive a base level of … Continue reading
Create an Impossible WOW
Even though we know it’s impossible to fly without support, I would have thought this type of illusion was also impossible… but apparently it’s not. The lesson here is to believe in the power of the human spirit and in our … Continue reading
Create a WOW: Break the Myth (and Dangers) of Working 24/7
When was the last time you took a vacation – a REAL vacation, where you didn’t even think about work? Or even took just a weekend… or a night off? Working 24/7 (even just thinking about work 24/7) is not … Continue reading
What If I Try… And Fail?
Have you ever let the question, “What if I try, and fail?” stop you from attempting (or completing) a goal? Instead of letting this question stop you, ask yourself instead, “What if I never try at all?” A young woman … Continue reading
