Deadlines in Mirror Are Closer Than They Appear

T-Rex in mirror

Just like objects in the mirror, deadlines are also closer than they appear

Did you see the movie Jurassic Park?  If you did, you probably remember the frightening scene in which a T-Rex  is shown in the side-view mirror as it advances on the jeep being used by three frightened characters to escape.  In the mirror you can see the chilling words, “Objects in mirror are closer than they appear”, with the T-Rex looking pretty darn CLOSE!  Every time I see that scene, I tense up – even though I know the outcome!

Deadlines can have the same stressful effect on us when they creep up too quickly, can’t they?  We often think we have plenty of time, only to get a huge headache as we rush to get everything done to meet that deadline a day or two before it’s due.

Here are a couple of tips to help you plan better, and avoid the stress on yourself and everyone around you (because who among us gets EASIER to deal with when we’re under stress?):

  1. Look at the overall project and find natural “breakpoints”.  Where can you break the project into smaller pieces, and place “artificial” (but helpful) deadlines on just those pieces?
  2. Using those natural breakpoints, create a schedule for completing several smaller “sub-projects” along the way, rather than leaving everything until the last minute.
  3. Look at ALL of your ongoing projects for the next couple of months.  Where are the natural “downtimes” for each?  Schedule sub-project deadlines in these downtimes as much as possible to take advantage of slowdowns in your schedule.
  4. Gather all needed materials at the start of the project.  You never know when a needed item will be delayed, causing your schedule to blow up, simply because you don’t have everything on hand well in advance, waiting for you to use it when you are ready for it.
  5. Leverage the timing of every action.  This means remembering that every piece of the project may not need your personal involvement.  So, if you can send off an e-mail or two that will get other team members going on them, do it at the beginning (or as soon as it’s feasible for them to begin).  This helps you get time on your side by setting in motion other actions during your busy time; it also ease the pressure on your team members by giving them more time to handle their portion of the project.

If you want to create a WOWplace at your organization, everyone’s stress levels must be kept under control.  While we’re not responsible for everyone else’s stress, we can avoid adding the unnecessary stress of “dumping” things on them at the eleventh hour.

So, give yourself and all your team members a better chance of success by letting that mirror be a warning to watch out for deadlines well in advance, rather than continually looking in the mirror and refusing to recognize that your projects are gaining on you!

Posted in Time & Stress Management | Tagged , , , | 6 Comments

WOW Dinner Etiquette Tip – Bread & Drinks

Whenever you have to go to a fancy dinner (for work or any other occasion), it can be a real non-WOW to try to figure out what’s up with all that extra dinnerware.  If you’re like me, you have often been confused over which side of the dinner plate contains your extra serving items… for example, which bread plate is yours – the one on the right or the one on the left?  And where is your drinking glass – to the upper right corner or upper left corner of the plate?  I heard the greatest tip recently for remembering which side is which for these two items.  It goes like this:

Quick Dinner Etiquette Tip

  • Think of the first letter of each of these elements:  Bread (which begins with a “b”) and Drink (which begins with a “d”).
  • Now place your forefinger and thumb together (as if making the “OK” sign) with each each hand.
  • You’ll notice that the fingers of the left hand seem to form the small English letter “b” and the fingers of the right hand seem to form the small English letter “d”.  Since the left hand forms the letter “b”, this indicates that the Bread plate is on the left side.  And since the right hand forms the letter “d”, this indicates that the Drink is on the right side.

So, there you have it – an easy (WOW!) way to remember which side contains your extra serving items!

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Don’t Steal My Lunch!

Anti-Theft Lunch Bags, no respect

Anti-Theft Lunch Bags make contents appear to have mold on them

I couldn’t believe my eyes when I read a tiny article in The Readers’ Digest describing a new product called Anti-Theft Lunch Bags (available at www.thinkofthe.com for $8 per package)!

Many companies have break rooms with refrigerators where employees can store lunches, snacks and drinks.  However, many employees are actually having their lunches stolen from the refrigerator by their co-workers!

Hence, the appearance of these new lunch bags with a “splotch” design printed (inside and out) that makes it look as if mold is growing on the sandwich… thus discouraging people from stealing it!  Have we really become such a society of thieves that we have to put our lunches into Anti-Theft Lunch Bags?  Talk about a lack of respect! 

One easy way of creating a WOWplace is to show respect to co-workers by leaving their lunches alone!  If you really can’t afford your own lunch, ask a co-worker if they’ll share.  This may go a long way toward getting the help you need, while still giving respect to others.  Then we won’t have to worry about thieves stealing our lunches, or (I can already see where this will go!) worrying about “Office Moms” who will soon be throwing away what looks like spoiled food…

…because many office workers also don’t clean up after themselves.  But that’s a post for a different day!

Posted in Fun Work Observations, Rule #2: A WOWplace is Respectful | Tagged , | 7 Comments

Go First!

When it comes to serving others, and especially when it comes to showing respect, always be sure to GO FIRST – acknowledge first, smile first, nod first, speak first… and always show respect first, demonstrating the behavior you wish to see in others.

In this segment, Sandy was asked to be a guest of the Kissimmee Chamber’s series on delivering world-class customer service entitled Service Savvy:

Posted in Communication, Customer Service, Rule #2: A WOWplace is Respectful | Tagged , , | 2 Comments

Are All Your Ducks In a Row?

If you want to create a WOW and achieve your goals, you need to make sure all your ducks are in a row.

I was working on my lanai recently when a family of ducks came up from the lake to the shore and began a journey past our home.  As I sat and watched them, I realized we could take some lessons from these ducks…

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Motivating an UN-motivated YOU!

Sometimes we all get de-motivated, don’t we? We try to do something nice to create “WOW’s” for ourselves and those around us, but sometimes it feels as though everyone and everything is against us. What happens inside when things go wrong, something doesn’t go our way, or an opportunity we were SURE we were going to get somehow passes us by?

Our tendency is to “pull in” and withdraw, isn’t it? We don’t want anything to do with anyone or anything… we just want to be alone.. That’s human nature.

Fight that urge! Human nature does not serve you well in these instances because there is no way you can motivate or re-motivate yourself to do anything new if the only person you’re spending time with is an UN-motivated YOU!

Stop the downward spiral by focusing on the goal(s) you want to accomplish, rather than the short-term failure or challenge you’ve just encountered… then drag yourself up off the floor and into action by quickly changing your mood:

  • Call a favorite friend who can help build you up and remind you of how valued and appreciated you are.
  • Hang out with someone who inspires you because of their great spirit!
  • Find a way to laugh! Go to a comedy club or show, a funny movie or play… or go to YouTube; there is some pretty darn funny stuff there, available FREE! (In fact, type in “Funny TV Bloopers” and watch what comes up!)
  • Watch inspiring videos. There are tons of them out there, such as the one entitled “People Are Awesome!”  http://www.youtube.com/watch?v=Vo0Cazxj_yc). Not only is the music inspiring, but the feats these people accomplish are incredible! Don’t be tempted to get DE-motivated because you don’t (or can’t) do the same things they are doing… instead, CHOOSE to be inspired and motivated by the flexibility, strength and awe of the human spirit and our capabilities.

While there are times when we must “pull in” for a short while to recover from major trauma, be sure to get out of the house (or at least invite people in again very soon), so the cycle of isolation doesn’t get too long.

Happiness is a choice… so is success.  Actually, they’re a constant string of choices that occur every minute of every day. So, begin developing the habit of choosing to be happy, choosing to be successful, choosing to be “WOW!” in your daily life at work and at home.

Making conscious choices to do so every day will help you become so.

[What do you do to get yourself “out of the dumps”?  I’d love to hear your great ideas!]

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Senior Wedding Humor

WOW – talk about having a great sense of humor and being able to laugh at ourselves. Watch the video below and let it inspire you to laugh the next time something goes wrong, or you make a mistake, or do anything that shows you’re human… and realize it’s not the end of the world!

Anyone who wants to turn their workplace into a WOWplace can learn a lot from the gentleman in the video. They don’t say “Laughter is the best medicine!” for nothing… it actually can cure most of our workplace ills!

Enjoy!

http://www.SandyGeroux.com/download/Senior_Wedding_Reception.wmv

Posted in Fun Life Observations/Motivation, Humor Eases All!, Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , | 2 Comments

Ever Felt Old?

Have you ever been guilty of looking at others your own age and thinking, “Surely I can’t look that old?” Well, you’ll love this story.

My name is Alice and I was sitting in the waiting room for my first appointment with a new dentist. I noticed his DDS diploma on the wall, which bore his full name. Suddenly, I remembered a tall, handsome, dark-haired boy with the same name had been in my high school class some 40-odd years ago.

Could he be the same guy that I had a secret crush on, way back then? Upon seeing him, however, I quickly discarded any such thought. This balding, gray-haired man with the deeply lined face was way too old to have been my classmate.

After he examined my teeth, I asked him if he had attended Morgan Park High School.

“Yes. Yes, I did. I’m a Mustang,” he gleamed with pride.

“When did you graduate?” I asked.

He answered, “In 1975. Why do you ask?”

“You were in my class!” I exclaimed.

He looked at me closely. And then, that ugly, old, bald, wrinkled faced, gray-haired, decrepit man asked, “What did you teach???”

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Talk about creativity!

A cute joke appeared on the Internet today – an “obituary” for the Pillsbury Doughboy… Even if you think it’s a bit corny, the clever wordplay and use of humor are noteworthy and worth considering when you want to add a little fun and humor to written communications. No one wants to read dry, boring text in newsletters, articles, press releases, etc. But if you can find a way to make the reader chuckle, smile or even just groan, you’ve made an impact. Enjoy the “obituary”!

Please join me in remembering a great icon of the entertainment community.

The Pillsbury Doughboy died yesterday of a yeast infection and trauma complications from repeated pokes in the belly. He was 71.

Doughboy was buried in a lightly greased coffin. Dozens of celebrities turned out to pay their respects, including Mrs. Butterworth, Hungry Jack, the California Raisins, Betty Crocker, the Hostess Twinkies, and Captain Crunch. The grave site was piled high with flours.

Aunt Jemima delivered the eulogy and lovingly described Doughboy as a man who never knew how much he was kneaded. Born and bread in Minnesota,  Doughboy rose quickly in show business, but his later life was filled with turnovers. He was not considered a very smart cookie, wasting much of his dough on half- baked schemes. Despite being a little flaky at times, he still was a crusty old man and was considered a positive roll model for millions.

Doughboy is survived by his wife Play Dough, three children: John Dough, Jane Dough and Dosey Dough, plus they had one in the oven. He is also survived by his elderly father, Pop Tart.

The funeral was held at 3:50 for about 20 minutes

Posted in Rule #4: A WOWplace is Innovative, Creative & Fun! | Tagged , , , | 1 Comment

The Bus Driver

making assumptions

Don't Assume!

A big hulk of a man got on a bus one day, glared at the driver and said, “Big John doesn’t pay!” The small, meek driver was incensed, but didn’t challenge him. This occurred day after day, with the bus driver getting more agitated and beginning to lose sleep over being taken advantage of this way. So, he signed up for body-building courses, karate, judo – in an attempt to stand up to the bully by the end of the summer. The next Monday, when Big John boarded the bus, saying “Big John doesn’t pay!” the bus driver rose and screamed, “Why not?” With a surprised look on his face, Big John replied, “Big John has a bus pass.”

This joke (from the Orange-Peel Gazette) is cute, but also illustrates how quick we all are to make assumptions about others based on their appearance, or even on their (sometimes VERY poor) communication skills. Big John may not have expressed himself properly, but he also meant no malice. However, the bus driver, acting on an assumption, spent time, money and energy (not to mention the stress he caused himself) “fixing” a problem that didn’t exist!

How often do we do things like this in our workplaces (or anywhere in life)? We  make assumptions, spend all kinds of effort talking about the problem to EVERYONE we know (wasting their time, too) losing sleep, agonizing over what to do, and spending time and money we cannot afford to solve the problem before we know the true nature of it – or if a problem even exists?

The next time you’re tempted to become offended or intimdated by a particular person or situation, make an assumption on the positive side (assume they are NOT being a bully or a jerk) and attempt one civilized, reasonable conversation with that person by asking the simple and obvious question, “Why do you say that?” or “I don’t understand, please tell me why.” Sometimes the person really is trying to take advantage of the situation, which you will quickly discover. But often a miscommunication and escalation of the situation can be easily avoided by initiating a calm communication with the other person to determine the real nature of the situation.

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