IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: exceptional customer service
50 Ways to WOW Your Others – Tip #31: “I’ll Take Care of That for You!”
Tip #31: “I’ll take care of that for you!” Offer to run an errand or do a chore for someone else. Give them the gift of “time!” How often do we all get tired of seemingly having to take … Continue reading
Posted in Communication, Customer Service, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #2: A WOWplace is Respectful
Tagged creating wow experiences, employee appreciation, employee motivation, encouragement, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #30: Wrap Up a Little Tchotchke Every Day for a Week and Leave it on a Co-Worker’s Desk
Tip #30: Wrap up a little tchotchke every day for a week and leave it on a co-worker’s desk. Inexpensive, fun, cute little items are great to receive – even more fun on consecutive days. Candles, stuffed toys, candies and mints … Continue reading
Posted in Podcast: 50 Ways to WOW Your Others, Rule #4: A WOWplace is Innovative, Creative & Fun!, Rule #5: A WOWplace is Rewarding
Tagged creating wow experiences, employee appreciation, encouragement, exceptional customer service, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #25: Do the “Impossible”
Tip #25: Do the “impossible” Do something everyone said couldn’t be done. Learning the difference between difficult and truly impossible, then doing the difficult, creates big WOWs! Obviously we can’t do the literally impossible. But what people say is impossible, … Continue reading
50 Ways to WOW Your Others – Tip #23: Walk Your Talk
Tip #23: Walk your talk When you profess something, follow through. It’s sad that this even has to be on the list, but so many people don’t walk their talk nowadays that it’s a real WOW when you find someone … Continue reading
Posted in Communication, Fun Life Observations/Motivation, Fun Work Observations, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #2: A WOWplace is Respectful
Tagged creating wow experiences, exceptional customer service, leadership, motivational leadership speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #19: Show you care about people’s feelings – not just their job performance
Tip #19: Show you care about people’s feelings – not just their job performance Have a gift sent to someone who’s having a tough day. Have the gift sent that day… or bring it back with you from lunch and put it … Continue reading
Posted in Communication, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #2: A WOWplace is Respectful, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged creating wow experiences, exceptional customer service, leadership, motivational leadership speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #6: You Don’t Need to Discuss Much
Tip #6: You Don’t Need to Discuss Much Hold back a biting comment or excessive criticism. If it doesn’t need to be said, refrain from saying anything else to make it worse. If someone has made a mistake, they are … Continue reading
Posted in Communication, Customer Service, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #3: A WOWplace is Human... Not Humanoid!
Tagged creating wow experiences, employee motivation, exceptional customer service, leadership, motivational leadership speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #1: Slip Out the Back, Jack
Lots of people enjoy getting quick tips they can read and instantly implement. Since, my webinar and podcast “50 Ways to WOW Your Others!” is so popular, I’m posting the tips here on my blog. Subscribe to this blog (if … Continue reading
WOW Customer Service – What’s the Right Choice?
Choice #1: Call late or no show? The plumber The appliance repairman The paver installer The house painter The tile installers The furniture delivery/installation crew Almost all of the above tradesmen have been a “no-show” on us. One came at … Continue reading
The Crucial Difference Between Being Accountable and Taking Ownership
Many people either consider the terms “Being Accountable” and “Taking Ownership” interchangeable, or they forget about taking ownership altogether and focus only on holding people accountable for their actions and goals. But there are some very subtle (and highly important) differences between … Continue reading
The Anatomy of the WOW
Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading
