IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: exceptional customer service
Better Customer Service Requires “Better” Customers!
With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading
Hiring and Retaining Your A-Team
A recent article by Bob Gershberg, Managing Partner of Wray Executive Search, highlights the necessity of hiring A-Players in your organization. The differences between A-players and B- and C-players are startling, and the long-term effects of hiring the best people (who will … Continue reading
Delta Airlines Creates a WOW in Minneapolis!
I recently traveled through the Minneapolis Airport and had the surprising pleasure of enjoying my 2-hour layover for my next Delta flight leaving from Terminal G. Wait – I enjoyed my layover… for 2 hours?! Yes, you read that right… I enjoyed it … Continue reading
A WOWplace is Warm and Inviting
I recently visited a Chick-Fil-A restaurant and was quite surprised when I entered the dining room. Here is what I saw – in a fast food restaurant! The dining room was warm and inviting. There were even fresh flowers (NOT … Continue reading
WOW Customer Service: You Never Get a Second Chance to Make a SECOND Impression!
We’ve all heard the saying that “You never get a second chance to make a first impression.” However, in the world of customer service (and its important partner, sales), it’s often not about the first impression… it’s about the second, … Continue reading
If It’s Easy & Convenient, It Gets Done
Have you ever noticed that although you start a task with every intention of completing it, if something unexpected occurs that prevents you from completing it right at that moment, it usually doesn’t happen for a long time – if ever. … Continue reading
“WOW” Customers – Don’t Assume!
I once ordered 1,000 business cards, requesting lamination on only one side because I like writing notes on the backs of business cards (don’t you?) – and you can’t write on a laminated card. The company from whom I ordered … Continue reading
Human Duties Always Accompany Job Duties
Are you often so focused on that task at hand at work that you forget to be “human”? Remember, even though we have job duties to accomplish at work, we also have human duties that accompany our jobs. Take a … Continue reading
