IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: exceptional service
50 Ways to WOW Your Others – Tip #45: Be the Opposite
Tip #45: Be the opposite If no one else is doing something, you do it; if everyone is doing it, you do something else. Don’t let excuses hold you back! Not to pick on the construction industry, but almost every … Continue reading
Posted in Customer Service, Podcast: 50 Ways to WOW Your Others, Rule #1: A WOWplace is Safe, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged creating wow experiences, Employee engagement, exceptional customer service, exceptional service, innovation, leadership, motivational speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #42: Create a “Brag Board”
Tip #42: Create a “Brag Board” Put up a bulletin board to allow associates to “brag” on family, friends and co-workers. Encourage items that help co-workers get to know each other better, as well as giving a shout-out to a … Continue reading
50 Ways to WOW Your Others – Tip #21: Listen Now, Act Later
Tip #21: Listen now, act later Make note of something someone wants and give it to them when they least expect it. The WOW is not only that you listened to them, but that you remembered it later and did … Continue reading
50 Wys to WOW Your Others – Tip #16: Say Something Immediately
Tip #16: Say Something Immediately Don’t wait until later… “later” never comes! Don’t let the opportunity go by. We’ve all done it many times, I’m sure. We see or hear of someone doing something really good, and say to ourselves, … Continue reading
Posted in Communication, Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #5: A WOWplace is Rewarding
Tagged creating wow experiences, employee appreciation, Employee engagement, employee motivation, exceptional service, leadership, motivational leadership speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #15: Do Something Unexpected for a Co-Worker or Group Member
Tip #15: Do Something Unexpected for a Co-Worker or Group Member Pay attention to what they need or are going through – and do something as a group. Get your company, organization, church or other group together for special projects. … Continue reading
Posted in Leadership/Employee Engagement, Podcast: 50 Ways to WOW Your Others, Rule #4: A WOWplace is Innovative, Creative & Fun!, Rule #5: A WOWplace is Rewarding
Tagged Be human, compassion, creating wow experiences, exceptional service, leadership, motivational leadership speaker Sandy Geroux, WOW tips, WOWplace
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50 Ways to WOW Your Others – Tip #12: Give Someone a Surprise Gift (Part I)
Tip #12: Give Someone a Surprise Gift (Part I) Give them something they wouldn’t buy for themselves. Find out what someone would really want – and give it to them. If you want to be sure they use it for … Continue reading
3 Tips for Creating WOW Customer Service Through Organized Systems!
How bad is it that our lawn service company came by recently and knocked on our door to “sell us their services” because our lawn was in such bad shape? First, it’s unreal that our lawn looks this bad. Second, it’s even … Continue reading
The Nuances That Create Customer Service… or Customer Nightmares
With all the customer service knowledge, advice, articles, blog posts and other tools out there available for us to use, you’d think customer service would be improving as a general rule. There are “pockets” of exceptional customer service, with some companies doing an … Continue reading
The Anatomy of the WOW
Whenever we talk about WOWing our customers, it’s easy to just say, “That was a WOW” or “That was an OW,” without breaking an interaction down into all its elements and every touchpoint along the way. It’s almost never a simple case of … Continue reading
Gratitude Begins in the Home (Office)
As we gather around the dinner table at this time of Thanksgiving, it is customary for family members to take turns describing what we’re most grateful for. We thank friends and loved ones for their love and support throughout the year. … Continue reading
