IMAGINE if everyone in your workplace created WOW experiences for each other and for customers!
Motivational speaker Sandy Geroux has spent 18 years studying what makes people say WOW when it comes to their interactions with others. She has put that knowledge into her inspiring keynotes, breakouts, training sessions and books - and into this blog! - to help you “Turn Your Workplace Into a WOWplace" Subscribe below to start receiving Sandy's posts and get WOW ideas you can use immediately to create and inspire WOW experiences at work and at home.
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Tag Archives: exceptional service
Want to give WOW Service? Don’t Make Customers Work for It!
I went out for lunch one day and saw a menu item I liked that contained three different types of salads. I loved two of them, but wasn’t crazy about the third and asked the server if I could substitute … Continue reading
A Real WOW from WestJet
OK, this is probably one of my favorite WOWs – EVER! Enjoy…
Is Your Phone Greeting a “WOW!”?
I visited my doctor’s office recently. The office staff there is very friendly and we talk and joke all the time when I’m there. But on the phone, it’s a different story. When I call, their greeting does include the … Continue reading
The Impact of Our Words
Your words can do a lot of good – or a lot of harm… choose them well.
Better Customer Service Requires “Better” Customers!
With a splitting headache, I recently pulled into a car rental lot, hauled all my luggage out of the trunk, dragged it into the building, waited in line and went up to the counter to check out, when… ACCHH!!! I … Continue reading
A WOWplace is Warm and Inviting
I recently visited a Chick-Fil-A restaurant and was quite surprised when I entered the dining room. Here is what I saw – in a fast food restaurant! The dining room was warm and inviting. There were even fresh flowers (NOT … Continue reading
If It’s Easy & Convenient, It Gets Done
Have you ever noticed that although you start a task with every intention of completing it, if something unexpected occurs that prevents you from completing it right at that moment, it usually doesn’t happen for a long time – if ever. … Continue reading
1-2-3′s: The Basic Principle
The 1-2-3’s of Doing More Than Appease is a principle based on three questions we must ask ourselves when any opportunity to serve arises: What can I do now? (This is what most of us perform whenever an opportunity to … Continue reading
Posted in 1-2-3's of Doing More Than Appease, Customer Service, Rule #2: A WOWplace is Respectful, Rule #4: A WOWplace is Innovative, Creative & Fun!
Tagged compassion, exceptional service, motivational speaker on service and values, proactive thinking, Sandy Geroux, WOW service, WOWplace
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